A partnership with Bluewave means more than just effective, budget-friendly technology solutions. After we identify and negotiate the best cloud, network, and communications solutions for you, we will continue to support your ongoing operations with your best interests in mind. You’ll get next-level transparency across the platform, so you’re always able to make informed decisions without the risk of overpaying, adding redundant services, or losing control of technology as you grow.
Implement and Manage
We are the primary liaison for project management, implementation, IT support, help desk, security, recovery, and more for all service providers that you use. Since we stand as your single point of contact from technology planning to successful project completion, you don’t end up project managing multiple vendors, suppliers, and carriers while trying to coordinate implementation timelines along the technology lifecycle. From simple MACDs to complex transformations, Bluewave is the central hub for your managed execution, from vendor management to ongoing support. That’s how Bluewave saves you time, money, and frustrations.
Free up vital resources by relying on the Bluewave team to manage the execution of your contracts and solutions. Our team expertly project manages your technology service provisioning every step in the process. You will be assigned a provisioning expert with direct relationships with the service providers.
Focus on What Matters Most
- Spend less time managing service providers, so you can reach new goals and move the needle farther for your business
- Bluewave will handle implementations, stay ahead of timelines, and manage all documentation across all your service provider solutions
Increased Support Availability
- Proactive exception reporting and escalation to avoid delivery delays and project slippage
- Get help when you need it, across time zones and during non-peak hours
- Single vendor and multi-vendor project coordination
- Weekly and semi-weekly status summaries keep all your stakeholders in the loop
- Regularly updated tracking tools
- Third-party service provider management (if necessary)
- Turn-up bridge setups
- Wiring and site requirement management
Service Provider Escalation
When the time comes to escalate a ticket or case with a service provider, Bluewave managed execution teams do the heavy lifting for you.
Faster Issue Resolution
- Easy-to-use ticketing process for both service-and billing-related issues
- We have direct relationships with the service providers account management and billing support
- Any service interruptions become top priorities for our team, maximizing our service provider contacts to escalate and reduce downtime
Provider Performance Reporting
- We’ll show you which providers are delivering on their SLAs and which have room for improvement
Transformation Project Management
Let Bluewave project manage all vendors, suppliers, and carriers from contract close through implementation and acceptance. We tackle all aspects of the technology lifecycle with rigor, transparency, and efficiency.
- White glove project and program management for transformations and implementation act as an extension of your team
- Dedicated resources, plan, coordinate, and track expectations, success criteria, dependencies, and outstanding actions
- Subject matter experience and prior project knowledge provide a catalyst for enhanced outcomes
- Accelerate time to value and maximize expected ROI
Augmented Account Management
As a client-obsessed organization, Bluewave ensures companies make the right technology decisions, so they have more resources to drive innovation and growth. Our Customer Success team (CSM) will allow us to support clients and their daily needs more effectively, driving business outcomes to successful completion. Our CSMs play a pivotal and important role for our clients and work as an extension of the client’s team to support their day-to-day operations.
Dedicated Client Success Team
- Technology supplier relationships don’t management themselves, so Bluewave’s team of Client Success Managers work on your behalf in the trenches
- We provide contract lifecycle support keeping you up to date on upcoming expiring agreements, as well as strategies to renew and renegotiate at prevailing rates
- Bluewave will assist with all billing and invoice disputes, as well as service repair and outage escalation
Change Management (MACD)
With Bluewave in your corner, you never have to worry about how you’ll adapt to ever-changing operating environments.
- No matter what the future holds, our team will continually optimize your investments in equipment, software, and services
- As your technology needs change—from opening new locations to hiring more remote employees—we will develop scaling strategies for seamless transitions
- We will make recommendations for consolidation or expansion of services based on utilization of existing contracts
Stay Current & Compliant
- As changes to your technology footprint change, we work with you to plan and execute change orders to keep vendors in lock step with your needs
- Provide guidance on minimizing operational disruption while driving agility to address your changing needs
- We review the terms of your agreements, so you always know your options for addressing change
- Continuous support through Bluewave’s lifecycle approach to technology
Find out how you can save time and frustration by letting Bluewave manage your telecom and IT projects, from complex transformations to simple MACDs.
1719 Route 10 East, Suite 222
Parsippany, NJ 07054