as a Service
UCaaS, Hosted VoIP, Hosted PBX, SIP Trunking, Web and Audio Conferencing
While Enterprise Networking technologies focus on connecting computers and servers together, Voice & Collaboration technologies focus on connecting a business’ most important resources: people. Remote workforces, globalization, and mobile technology have fundamentally changed the way we conduct business. More users from more locations mean an increased demand for effective web and video communication technologies. Bluewave helps companies rise to meet these demands through the transition to cloud-based Voice and Unified Communications as a Service (UCaaS) platforms that deliver cost savings, enhanced features, improved flexibility, and increased resiliency while eliminating the need for large capital expenditures.
There are lots of factors to consider in finding the best way to connect people through voice, video, chat, or conferencing, starting with how users work today and with whom they need to communicate. Working with Bluewave you’ll get the confidence that comes with knowing you’re getting exactly what your business needs to succeed.
Key Technology Solutions
What is Unified Communications as a Service?
Unified Communications as a Service (UCaaS) is a cloud delivery model for integrated communication and collaboration applications and services including messaging tools, video conferencing, and resources for facilitating different kinds of text and voice communications. It enables a uniform telephony and collaboration experience for all users, regardless of location.
Delivered as a hosted, managed, and usage-based solution, enabling organizations to shift from capital investment to operating cost models while enhancing functionality.
Enables customers to offload the complexities of running a communications system to a service provider while ensuring access to the latest features.
Typically includes desktop and soft phones, voice services with PBX functionality, presence systems, integrated messaging, file sharing, and audio, video, and web conferencing, all of which can be delivered over a private or public IP network.
Is my on-premises PBX still relevant?
While it’s true that many enterprises are moving to cloud-based phone systems for many reasons, on-premises PBX is still relevant if that’s the best option for your business. That’s where SIP trunking services come into play. SIP trunking services provide Voice-over-IP (VoIP) connectivity between an on-premises phone system and the public switched telephone network (PSTN). SIP trunks also don’t always require a dedicated circuit so customers have the flexibility to utilize SIP trunks over MPLS, internet, or private line services which can also transport other types of data traffic.
How do I choose a modern phone system and collaboration technology?
Modern voice and phone solutions are so much more than dial tone. When choosing voice and collaboration solutions for your business, you may have legacy solutions such as on-premises or hosted PBX (private branch exchange) phone systems. We work with leading service providers to offer a full range of voice solutions and cloud communication tools to meet the needs of each client. This includes transitioning from asset-heavy, on-premises communications infrastructure to hybrid models with the goal of leveraging past investments into fully cloud-based subscription models.
Moving to a modern voice network comes with many benefits:
- Drive higher team productivity
- Connect easier with customers
- Increase team engagement and happiness
- Decrease costs by eliminating multiple platforms
Bluewave’s Approach to Voice & Collaboration
When it comes to connecting people and improving collaboration there isn’t a universal silver bullet that works for everyone. Bluewave knows that to be successful in driving a voice and collaboration solution throughout an organization, you have to understand who will be using the solution, what do they need it to do, and how are they collaborating today. If you don’t take those factors into consideration, users won’t adopt a new platform and collaboration won’t happen.
At Bluewave, we focus on understanding our client’s needs from both a business perspective and a technical perspective. When we help clients explore UCaaS solutions, we’re going to look at your existing voice design, features, and solutions for all your users’ locations and profiles of their work environment. We need to understand the different user types that exist within your organization, and which features each group needs to be successful. We’ll also look at the tools that are already being leveraged today that need to work alongside or be integrated into a new UCaaS solution. Compliance, regulatory, and security requirements gathering will also be included, such as E911, call recording, logging, or accounting.