Company Profile

One of the largest independent liquid petroleum products pipeline operators in the United States providing refiners, wholesalers, marketers, airlines, railroads, and other commercial users with refined petroleum products. Their telecom spend is over $7M annually with more than 740 locations.

Pipeline Operator Uses Expense Management Solution
Pipeline Operator Uses Expense Management Solution
Pipeline Operator Uses Expense Management Solution
$M+
Annual Telecom Spend
+
Locations
case-study-energy challenge

Challenge

Client was under contract with an incumbent Telecom Expense Management (TEM) provider and was dissatisfied. Services were unaccounted for, cost coding was inaccurate, invoices were unpaid, and there were wireless issues that were taxing their customer service team.

RESULTS

Within the first year, Bluewave:

Audited services and uncovered more than 25% missing inventory and 40% inaccurate cost coding

Corrected inaccurate cost coding

Set up a workable and efficient wireless helpdesk

Identified more than $40,000 in disputed expenses within the first four months of the TEM process

Continued savings realized through the years at an average of 15%

Identified every location and produced a consistent and accurate list of every entity that had phone service

Through a missing bills procedure, uncovered 20% of unpaid invoices

Consolidated their wireless accounts

Brought all invoices up to date and eliminated all late payment charges

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