Bluewave Services: Expense Management
One of the largest independent liquid petroleum products pipeline operators in the United States providing refiners, wholesalers, marketers, airlines, railroads, and other commercial users with refined petroleum products. Their telecom spend is over $7M annually with more than 740 locations.
Annual Telecom Spend
Client was under contract with an incumbent Telecom Expense Management (TEM) provider and was dissatisfied. Services were unaccounted for, cost coding was inaccurate, invoices were unpaid, and there were wireless issues that were taxing their customer service team.
Within the first year, Bluewave:
Audited services and uncovered more than 25% missing inventory and 40% inaccurate cost coding
Corrected inaccurate cost coding
Set up a workable and efficient wireless helpdesk
Identified more than $40,000 in disputed expenses within the first four months of the TEM process
Continued savings realized through the years at an average of 15%
Identified every location and produced a consistent and accurate list of every entity that had phone service
Through a missing bills procedure, uncovered 20% of unpaid invoices
Consolidated their wireless accounts
Brought all invoices up to date and eliminated all late payment charges
Other Case Studies
Large Pennsylvania County government with a high monthly telecom expense.
A healthcare industry leader that operates 25 acute care and 194 behavioral care facilities in 37 states was looking to streamline their telecommunications billing.
A large travel, hotel, and restaurant conglomerate with over 420 travel agencies, 570 restaurants, 396 hotels, and close to $900K monthly spend, was looking for a Telecom Expense Management (TEM) provider who could provide clean monthly billing, accurate GL coding, and timely monthly bill processing.