Overview

At Bluewave, we are in a continuous pursuit to help companies purchase technology in a better way. We focus on transforming the perplexing IT buying process into a strategic partnership that aligns directly with our clients’ goals, improving the buying experience, and ultimately, the outcomes.

Bluewave Technology Group

Our Company Values

We empower our team members to provide practical and valuable advice for long-term success.

Integrity
Creativity

We communicate, collaborate, and hold each other accountable to drive decision confidence.

Collaborative
Results-Driven

We build and operationalize industry leading processes and innovative systems to enable efficiencies and operate at scale.

Thorough
Nimble

We work skillfully and relentlessly to earn and maintain trust.

Know-how
Determination

Job Summary

The Business Systems Analyst will work with the current product backlog and development roadmap identified by the various business functions (Sales, Operations, and Finance) to develop and implement process automation. This role is the liaison between the Business Units and the Development Team. The Business Systems Analyst is responsible for managing the project from conception to deployment, which includes documenting use cases, process flows, requirements, test plans, and user reference materials. Live and recorded training for project deployment also falls within this role. An ideal candidate will have NetSuite ERP experience that will allow them to solve business issues by building and managing within NetSuite workflows, objects, fields and lists. This role may also assist in Support Desk case management to stay in-tune with current internal business issues that may result in additional improvement opportunities. This is a high-profile role with the opportunity to substantially shape the future direction and success of the business.

Responsibilities

Analysis and Solution Definition:

  • Acts as liaison between Development Team and business groups and provides single point of contact for business into the Technology Team
  • Makes recommendations for product/system enhancements based on Business feedback
  • Lead development discussions with Business groups and Technology Team to finalize expected deliverables
  • Participates in root cause analysis and process observation in order to recommend best practice solutions for improved productivity and user experience
  • Assists user community in analyzing and defining needs; creates detailed specifications from which development projects will be written
  • Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution
  • Responsible for analyzing impact of issues and solutions to other areas of the company

Delivery Management and Testing:

  • Oversees implementation of new functionality and keeps business owners updated with project progress
  • Completes End-to-End Testing and facilitates User Acceptance Testing to validate all requirements are met and all automation functions as designed
  • Ensures issues are identified, tracked, reported and resolved in a timely manner
  • Works with affected personnel to identify required changes and communicates necessary changes to development team

Project Execution:

  • Assists in enforcement of project deadlines and schedules
  • Consistently delivers high-quality services to internal customers
  • Understands the components of running a fiscally successful project
  • Creates, documents, updates, and trains on any new development or process changes
  • Delivers live and/or recorded training sessions demonstrating new or updated processes

Other responsibilities:

  • Designs business processes and workflows
  • Provides input and technical expertise during design and development phases
  • Provides assistance with internal Support case management
  • Ensures training and reference documentation is up to date and available for users to access

Qualifications

  • Project & Process Management
  • Ability to independently manage projects from planning through completion
  • Ability to build relationships with and influence a diverse range of coworkers
  • Ability to provide leadership among key contributors without benefit of direct line authority
  • Demonstrated experience performing business process mapping and coordination of activities necessary to implement cross functional solutions of the different teams
  • Ability to manage multiple priorities and tasks
  • Ability to solve problems efficiently and effectively
  • Excellent organizational skills
  • Ability to work in a team environment
  • Ability to envision appropriate information architecture and document organization for a variety of projects
  • Ability to gather and organize information from various sources and individuals

Requirements

  • Bachelors degree in Business or Computer Science

Please apply online.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Job Summary

At Bluewave, the Commission Experience Specialist, reporting directly to the Commissions Manager, is responsible for the research and resolution of Commission Inquiries. The primary responsibility would be to work with our supplier and Technology Services Distributors (TSD) to ensure we are receiving commissions as expected. The individual in this role should be a self-motivated team player who thrives in a fast-paced environment, focused on revenue assurance.

Core Responsibilities

• Receives commissions inquiries from Partners and Sales Reps via different forms of communication (email and phone), logs the issue into the inquiry tracking database for tracking actions necessary to resolve the issue.
• Opens proactive inquiries from our order reconciliation process for commissions that we were expecting and didn’t receive.
• Performs all necessary research to confirm commissions are due, and work with suppliers and TSDs via their processes, to ensure a true-up of commissions.
• Proficiency in working in a fast-paced, complex, dynamic, multi-cultural business environment.
• Excellent organizational and time management skills.
• Attend job-related training, as well as seminars that would enhance job performance.
• Performs other assigned tasks as required.

Qualifications & Experience

• Customer Service with a positive attitude a plus
• Email and office etiquette a plus
• Excellent communications skills
• Ability to work within a cooperative team environment as well as the ability to work independently.
• Quick leaners of Microsoft Office Applications and ERM Software
• Telecommunications Experience a plus

Location

Remote Position – unless close to a Bluewave Office and would like to work in an office.

Pay Range and Benefits

Bluewave offers a competitive salary, comprehensive benefits plan including 401k with matching, flexible PTO.

Please apply online.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

If you’re ready to be part of a dynamic team and start your next career with us, we’d love to hear from you. Submit your resume today!