Consider a Career at Bluewave

Job Description

Bluewave Technology Group seeks a Head of Solution Advisory to lead our CX, Network, Security, and Cloud technology practice teams. You will scale and manage the Solution Advisory organization that overachieves for our clients, is performance-driven, shares accountability with sales, and embodies the Bluewave values.

Our Solution Advisors are client-obsessed, independent, passionate about technology transformation, and believe in the business impact we deliver.

Responsibilities

• Be a hands-on, passionate, and confident leader as you scale a Solution Advisory organization and own the revenue responsibilities for the team.
• Manage a team of 10+ Solution Advisors, Technology Tower SMEs, and Analysts.
• Enrich the frameworks and processes for providing value-based assessments.
• Partner directly with and complement our sales team to understand the needs of prospects and customers, strategize on how to navigate sales cycles, and facilitate closing business.
• Work and collaborate with vendors and service provider partners to develop and execute solution-selling strategies and identify opportunities to broaden and deepen client relationships.
• Refine the process for scoping client engagements, designing the delivery team, and overseeing client assessment engagement pipeline.
• Create high-impact practice content and thought leadership for IT transformation.
• Partner with sales leadership as well as Executive Leadership to achieve growth goals.
• Collaborate and maintain a close working relationship with marketing, sales, client success representatives, commercial services, project management, and other Bluewave stakeholders supporting client relations.
• Innovate and implement strategies to uplevel your team’s skills and elevate Bluewave’s position in the marketplace.
• Develop benchmarking and appropriate metrics/KPIs and drive accountability.

Required Experience

• 10+ years of Service Provider, Technology Sourcing, and Professional Services industry experience with 5+ years of direct management experience (hiring, training, and retaining top, diverse talent).
• Direct experience building network and security solutions leveraging Tier 1 Service providers.
• Established industry expert with a broad understanding of advanced networking and cloud-based technologies including Cloud, SASE, SDWAN, UCaaS/CCaaS, layer 2 and layer 3 networking, and cybersecurity.
• A proven track record of driving growth and thriving in a fast and collaborative environment.
• Led strategic consulting engagements with enterprise clients providing professional expertise in developing strategies and solutions to reduce costs, boost performance, and ensure compliance.
• Outstanding presentation skills to both technical and executive audiences, whether impromptu on a whiteboard or using presentations and demos.
• Critical thinking skills and the ability to find unique solutions to problems while always having a point of view.
• Analytical evaluation skills for forecasting, outcome measurement, and planning.

Location Requirement

Please note that this position is only open to candidates who currently reside in the United States. Applicants must be legally authorized to work in the U.S. and must not require sponsorship for employment visa status.

Please apply online.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Job Summary

The Business Systems Analyst will work with the current product backlog and development roadmap identified by the various business functions (Sales, Operations, and Finance) to develop and implement process automation. This role is the liaison between the Business Units and the Development Team. The Business Systems Analyst is responsible for managing the project from conception to deployment, which includes documenting use cases, process flows, requirements, test plans, and user reference materials. Live and recorded training for project deployment also falls within this role. An ideal candidate will have NetSuite ERP experience that will allow them to solve business issues by building and managing within NetSuite workflows, objects, fields and lists. This role may also assist in Support Desk case management to stay in-tune with current internal business issues that may result in additional improvement opportunities. This is a high-profile role with the opportunity to substantially shape the future direction and success of the business.

Responsibilities

Analysis and Solution Definition:

• Acts as liaison between Development Team and business groups and provides single point of contact for business into the Technology Team
• Makes recommendations for product/system enhancements based on Business feedback
• Lead development discussions with Business groups and Technology Team to finalize expected deliverables
• Participates in root cause analysis and process observation in order to recommend best practice solutions for improved productivity and user experience
• Assists user community in analyzing and defining needs; creates detailed specifications from which development projects will be written
• Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution
• Responsible for analyzing impact of issues and solutions to other areas of the company

Delivery Management and Testing:

• Oversees implementation of new functionality and keeps business owners updated with project progress
• Completes End-to-End Testing and facilitates User Acceptance Testing to validate all requirements are met and all automation functions as designed
• Ensures issues are identified, tracked, reported and resolved in a timely manner
• Works with affected personnel to identify required changes and communicates necessary changes to development team

Project Execution:

• Assists in enforcement of project deadlines and schedules
• Consistently delivers high-quality services to internal customers
• Understands the components of running a fiscally successful project
• Creates, documents, updates, and trains on any new development or process changes
• Delivers live and/or recorded training sessions demonstrating new or updated processes

Other responsibilities:

• Designs business processes and workflows
• Provides input and technical expertise during design and development phases
• Provides assistance with internal Support case management
• Ensures training and reference documentation is up to date and available for users to access

Qualifications

• Project & Process Management
• Ability to independently manage projects from planning through completion
• Ability to build relationships with and influence a diverse range of coworkers
• Ability to provide leadership among key contributors without benefit of direct line authority
• Demonstrated experience performing business process mapping and coordination of activities necessary to implement cross functional solutions of the different teams
• Ability to manage multiple priorities and tasks
• Ability to solve problems efficiently and effectively
• Excellent organizational skills
• Ability to work in a team environment
• Ability to envision appropriate information architecture and document organization for a variety of projects
• Ability to gather and organize information from various sources and individuals

Requirements

• Bachelors degree in Business or Computer Science

Please apply online.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.