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At Bluewave, we support our clients by transforming the perplexing IT buying process into a strategic partnership that aligns directly with clients’ goals, improving the buying experience, and ultimately, the outcomes. Hear directly from our clients the value we add to their organizations.
Replacing Pleasure Ridge Park Fire Department's outdated phone system was challenging. We were short on time and unsure about which vendor to choose. The system we selected offered poor implementation support and began billing us before it was even installed. Fortunately, our Bluewave representative, Donna, stepped in and resolved everything. She ensured the installation was seamless, streamlined our operations, and corrected our billing to reflect our tax-exempt status. Donna's assistance was invaluable, and I wholeheartedly recommend Bluewave to anyone in need of knowledgeable and reliable technology advisor.
Our partnership with Helm Partners, now Bluewave, spans over a decade, and they have been an essential factor in saving us millions of dollars in unified communications and contact center projects. Their expertise in contracting, renewal, and account management of support efforts has been invaluable to our organization, enabling us to secure the best contracts and terms for our business needs. Bluewave’s unparalleled ability to work with service providers and deliver outstanding results has been the fundamental secret sauce behind our successful collaboration. They have consistently demonstrated a deep understanding of our business requirements, and their unwavering commitment to achieving our goals has been instrumental in driving our success. We cannot recommend them highly enough, and we look forward to continuing our partnership with them for years to come.
I wanted to share my sincerest appreciation for the quality of service provided by Bluewave. The level of detail, accountability, and customer service that all of the team members demonstrate on a consistent basis far surpasses my highest expectations. Your leadership values to create such organization culture are an inspiration. Thank you for being a great partner with Einstein Healthcare Network.
Buckeye Partners has utilized Bluewave for many years for all of our Telecom Expense Management services including communications invoice payment processing, MACD services, and repair facilitation. Their knowledgeable, dedicated, and caring staff expertise had added key elements to extend and augment Buckeye’s IT and Finance team, while providing stellar service levels. The partnership forged between Bluewave and Buckeye has led to many other value-driven projects, as well as countless savings to the organization.
Whether it be for internet circuits, MPLS, Data Centers, VOIP Providers or Customer Support Contact Centers, I always trust that Bluewave will steer me in the right direction and negotiate the best deals for my company. Bluewave is a trusted advisor, and by relying on their expertise in this space, I’m able to focus my attention on other areas of the business.
Bluewave offers powerful tools and reliable support which any complex network requires to function smoothly. We have engaged them to manage the entire telecom and network procurement process which involves management of multiple global carriers. Their support team is outstanding and always helps escalate and prioritize resolution with carriers. A trusted partner for more than a decade; they have extensive industry knowledge and the ease with which they execute complex agreements never ceases to amaze me.
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