Technology Assessments

Overview

More than a telecom audit, Bluewave applies proven technology strategy consulting frameworks to complete an in-depth strategic review and technology assessment that informs an optimization recommendation. We conduct comprehensive assessments across technology, telecom, customer experience, security, and cloud, to understand your existing services and business goals, while delivering a detailed roadmap for management, implementation, and optimization. Whether you need visibility into what you have today or pursuing a full CX and CCaaS managed deployment, Bluewave can help ensure your business requirements are met and your business outcomes are realized.

Analyze and Discover

At Bluewave, we firmly believe that you can’t know where to go in your digital transformation if you don’t know where you are. Which is exactly why we recommend you start with an assessment. Technology assessment is a process of evaluating the technical and economic impacts of the technology solutions that enterprises use today. Bluewave provides decision makers with valuable information that will help them make informed choices about the adoption of better solutions and processes to optimize their customer experience, security, and network.

Technology assessments can involve a wide range of methods, including gap analysis, expert surveys, stakeholder consultations, case studies, modeling, journey mapping, performance analysis, and more. The assessment can also focus on different stages of the technology lifecycle, from sourcing to billing to implementation.

Bluewave Assessment areas include Rapid, Telecom, CX, Cloud, and Security.

Rapid Assessment

At Bluewave, we help businesses uncover hidden savings and optimize their technology investments. Our complimentary Rapid Assessment delivers valuable insights into your current technology usage, identifying inefficiencies, outdated technologies, and overspending. In just 7-10 days, we will provide a clear roadmap to reduce costs and enhance your telecom and IT strategy.

Here’s how it works:

Data Collection: Provide us with AP data or invoices. We make this easy!
Analysis: We conduct an in-depth review of your spend and services.
Results Delivery: Receive a comprehensive report with actionable insights and steps to realize potential savings.

Learn more about Rapid Assessment

Telecom Assessments

Know where you stand today with a comprehensive technology assessment from Bluewave. With our Telecom Assessment, we take a holistic approach to understanding your existing telecom and technology services while delivering an average 12.4x ROI. Once complete, you’ll have a detailed summary of findings and the visibility you need to streamline expenses and management going forward.

Unparalleled Visibility

Complete Cost & Services Inventory (circuits, seats, ports)
Contract Analysis
Pinpoint Errors, Obsolescence, Overspend
Comprehensive Summary of Findings Report
Action Plan for Realizing Savings
Clean Start for Transformation Roadmap

Learn more about Telecom Assessment

CX Assessment

As a proven trusted advisor for contact center solutioning and sourcing, Bluewave recognized our clients’ needs were much wider and deeper than just these services. Bluewave has grown to meet our clients’ contact center, CX, and CCaaS demands. Our team of contact center consulting advisors enables Bluewave to offer new levels of inspection, design, and implementation support, regardless of platform, for our client’s environments.

Effortless CX with Quantifiable ROI

Contact center design, implementation, and management
Customer Experience stress testing, modeling, customer effort testing, and optimization
High availability and resiliency planning for both technology and staffing
Operational inspection of end user and management effectiveness
Application evaluation, AI self-service, custom app development, and API integration
KPI and ROI Benchmarking
Future State and Optimization Roadmap

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Cybersecurity Assessment

Security assessments are crucial for ensuring the safety and protection of businesses, organizations, and individuals against various security threats. The Bluewave Security assessments involve a thorough evaluation of the security measures and practices in place, as well as identifying potential vulnerabilities and risks that could compromise the confidentiality, integrity, and availability of information and assets. By conducting regular security assessments, organizations can stay ahead of potential security breaches and implement effective countermeasures to mitigate and prevent security incidents. In this way, security assessments play a vital role in maintaining a secure and trustworthy environment for enterprise business operations.

Cybersecurity Strategy

Vulnerability, Gap Assessments
NIST & CIS Alignments
Compliance Assessments and Attestations
Threat Recon – Tabletop Exercises
Vendor Management Risk Assessment
Cyber Risk Report
Cyber Defense Matrix Plan

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Cloud Assessment

Cloud Assessments ensure visibility, analytics-driven resource allocation, and best practices. Given the immense waste in cloud costs, financial control is pivotal. Bluewave will help you analyze usage trends and costs for efficient resource allocation in multi-cloud setups. Partnering with Bluewave guarantees informed decisions, optimizing cloud resources aligned with needs and budget for maximum value.

#1 Statement of Work with tasks and scope

#2 Tool provisioning and configuration

#3 Data collection to seek usage trends

#4 Delivery of results showing possible costs savings, recommendations, and steps to realize those savings

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Technology Assessment