YMCA of Greater Louisville Switches to Cloud-Based Phone System

The Y’s premise-based phone system (aka PBX) had repeated service outages over several months. To make matters worse, the phone system vendor could not resolve the mounting problems. The phone system outages didn’t go unnoticed by concerned Y members. During outages parents couldn’t reach the staff to check on their children and the Y couldn’t make outbound calls in the case of an emergency.

“We are grateful for our partner Bluewave that echo our values of caring, honesty, respect, and responsibility and provide the reliable voice infrastructure that is needed to successfully serve thousands of people in the greater Louisville area.” — Ryan Kingery, VP of Information Technology at YMCA of Greater Louisville

Out of concern for their members, the Y’s key IT staff started searching for a new, more reliable phone system solution that could better handle their needs. The Y engaged Bluewave to help search for new solutions and through that process we identified three potential cloud phone system providers to meet their needs. As the Y narrowed down their search for a final partner, unforeseen circumstances with their existing system allowed only seven days to migrate to the new solution.