AI – How Different Applications Impact Your Customer Experience

AI – How Different Applications Impact Your Customer Experience featuring Netrix Global, Nextiva, and Zoom

In this edition of Bluewave’s Webinar Series: The Current, we will be continuing and expanding our series on demystifying AI. In this series, we are exploring AI from the perspectives of technology, people, performance, and experience, all in service of operational efficiency and driving company revenues.

In this panel, we will explore how well aligned technology can have a positive impact in each of these areas. More specifically, we will view the efficacy of AI-based solutions from these perspectives:

• Top Down is the approach to AI readiness and unlocking the power of all your company data to optimize business decisions and outcomes
• Bottom Up is the approach to the “feet on street’ value proposition of using AI to empower your people to work and collaborate more efficiently and effectively
• Outside In is the approach to leverage AI to expertly manage company/brand reputation. To listen to and engage with customers on digital and social channels to learn and improve from unsolicited feedback is largely untapped by most companies.

Meet the Experts

This webinar is moderated by Paul Weiss, Vice President of Solution Advisory at Bluewave Technology Group. We have invited the following industry-leading subject matter experts to be a part of this open discussion:

• Christopher  Johnson, Field CTO, Apps, Data & AI at Netrix Global
• Jamaal Savwoir, Head of UCXM Partner Engagement at Nextiva
• Brandon Knight, Global Head of ZCX Ecosystem at Zoom

You will learn about:

• The biggest factors stopping companies from utilizing AI
• AI augmenting, accelerating, and deflecting human work with real world examples
• AI readiness of your data
• Outcomes you can expect from an outside in strategy
• Utilizing AI to benefit your organization

Thank you for watching!