Why is everyone talking about Customer Experience these days? Why, because the interactions your customers or potential customers have with your company can make or break the relationship. In today’s fast-paced world, customers demand seamless and efficient...
Four Reasons BPOs choose Bluewave over traditional telecom brokers for business technology advisory services. Recent BPO Trends The U.S. BPO market is estimated to reach $69.2 billion in 2022 and constitutes the largest consumer of BPO services.1 Cloud computing,...
Demand for cloud contact centers is increasing and businesses are demanding more sophisticated solutions. Historically, Contact Center as a Service (CCaaS) solutions were designed to be delivered over the existing PBX. This enabled contact center leadership to embrace...
49% growth in one year. Contact centers are moving to the cloud.The number of cloud-based contact center infrastructure seats rose 49.9% within one year, from 1,302,788 to 1,953,249. This increase shows a pattern of steady and strong growth that is expected to...
In today’s competitive business environment, customers’ expectations are higher than ever. They want 24/7 access to customer service help and they expect to be able to access all customer service channels at any time, day or night. Your company’s ability to respond to...
