Collaboration, Contact Center, Operations Support, Strategic IT Sourcing
Four Reasons BPOs choose Bluewave over traditional telecom brokers for business technology advisory services. Recent BPO Trends The U.S. BPO market is estimated to reach $69.2 billion in 2022 and constitutes the largest consumer of BPO services.1 Cloud computing,...
Contact Center, Strategic IT Sourcing, Unified Communications, Voice
Demand for cloud contact centers is increasing and businesses are demanding more sophisticated solutions. Historically, Contact Center as a Service (CCaaS) solutions were designed to be delivered over the existing PBX. This enabled contact center leadership to embrace...
Contact Center, Strategic IT Sourcing, Unified Communications
49% growth in one year. Contact centers are moving to the cloud.The number of cloud-based contact center infrastructure seats rose 49.9% within one year, from 1,302,788 to 1,953,249. This increase shows a pattern of steady and strong growth that is expected to...
Contact Center, Strategic IT Sourcing
In today’s competitive business environment, customers’ expectations are higher than ever. They want 24/7 access to customer service help and they expect to be able to access all customer service channels at any time, day or night. Your company’s ability to respond to...
