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How Contact Center Solutions are Deployed is Changing

How Contact Center Solutions are Deployed is Changing

Contact Center, Strategic IT Sourcing, Unified Communications, Voice

Demand for cloud contact centers is increasing and businesses are demanding more sophisticated solutions. Historically, Contact Center as a Service (CCaaS) solutions were designed to be delivered over the existing PBX. This enabled contact center leadership to embrace...
How to Leverage Microsoft Teams as a UCaaS Platform

How to Leverage Microsoft Teams as a UCaaS Platform

Collaboration, Technology Assessment, Unified Communications, Voice

It’s no secret that the current state of Unified Communication as a Service (UCaaS) is about as unified as the European Union, but that doesn’t mean a UC platform isn’t worth working toward. For many organizations, Microsoft Teams Voice integration offers one of the...
5 High-Value Features of Hosted PBX

5 High-Value Features of Hosted PBX

Cloud, Mobility, Strategic IT Sourcing, Unified Communications, Voice

Whether you run a multinational corporation or a startup, communication is key to survival and success. Many organizations, regardless of size or industry, still rely on legacy PBX phone systems as the backbone for their corporate communications. However, these...
Transitioning from TDM Voice to SIP

Transitioning from TDM Voice to SIP

Strategic IT Sourcing, Unified Communications, Voice

If you’ve heard a lot about SIP trunking or Session Internet Protocol services lately, it’s because more businesses are moving away from traditional communication networks and adopting Unified Communication or UC systems. They’re making a move to IP-based voice...
How UCaaS Integration Can Enhance Your Microsoft Teams Calling Experience

How UCaaS Integration Can Enhance Your Microsoft Teams Calling Experience

Collaboration, Strategic IT Sourcing, Unified Communications, Voice

In light of the movement restrictions imposed by the ongoing pandemic, and the transformation of working practices that’s taking place as a result, organizations across the globe are turning to platforms like Microsoft Teams and Unified Communications as a Service...
Business Factors Driving UC Adoption

Business Factors Driving UC Adoption

Collaboration, Mobility, Strategic IT Sourcing, Unified Communications, Voice

In today’s ultra-competitive business environment, there are multiple factors driving the growing appetite for Unified Communications (UC). Pressure to reduce IT spend, coupled with a distributed workforce and rising expectations for always-on connectivity by...

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©2023 Bluewave, LLC. All Rights Reserved