Contact Center, Strategic IT Sourcing, Unified Communications, Voice
Demand for cloud contact centers is increasing and businesses are demanding more sophisticated solutions. Historically, Contact Center as a Service (CCaaS) solutions were designed to be delivered over the existing PBX. This enabled contact center leadership to embrace...
Collaboration, Technology Assessment, Unified Communications, Voice
It’s no secret that the current state of Unified Communication as a Service (UCaaS) is about as unified as the European Union, but that doesn’t mean a UC platform isn’t worth working toward. For many organizations, Microsoft Teams Voice integration offers one of the...
Cloud, Mobility, Strategic IT Sourcing, Unified Communications, Voice
Whether you run a multinational corporation or a startup, communication is key to survival and success. Many organizations, regardless of size or industry, still rely on legacy PBX phone systems as the backbone for their corporate communications. However, these...
Strategic IT Sourcing, Unified Communications, Voice
If you’ve heard a lot about SIP trunking or Session Internet Protocol services lately, it’s because more businesses are moving away from traditional communication networks and adopting Unified Communication or UC systems. They’re making a move to IP-based voice...
Collaboration, Strategic IT Sourcing, Unified Communications, Voice
In light of the movement restrictions imposed by the ongoing pandemic, and the transformation of working practices that’s taking place as a result, organizations across the globe are turning to platforms like Microsoft Teams and Unified Communications as a Service...
Collaboration, Mobility, Strategic IT Sourcing, Unified Communications, Voice
In today’s ultra-competitive business environment, there are multiple factors driving the growing appetite for Unified Communications (UC). Pressure to reduce IT spend, coupled with a distributed workforce and rising expectations for always-on connectivity by...
