Consider a Career at Bluewave

Job Summary

At Bluewave, the Commissions Experience Specialist, reporting directly to the Commissions Manager, is responsible for the research and resolution of commission inquiries. The primary responsibilities would include working with our suppliers and Technology Services Distributors (TSDs) to ensure Bluewave is receiving upfronts, residual commissions and SPIFFs as per the client orders and supplier contracts. The individual in this role should be a self-motivated team player who thrives in a fast-paced environment and is focused on revenue assurance.

Core Responsibilities

• Receives commissions inquiries from Partners and Sales Reps via different forms of communication (email and phone), logs the issue into the inquiry tracking database for tracking actions necessary to resolve the issue.
• Proactively opens inquiries with suppliers and TSDs as a result of findings from the Bluewave commissions team order reconciliation process. The Specialist will ensure that Bluewave is receiving accurate and timely payment for commissions in alignment with contractual obligations from the suppliers and TSDs.
• Performs all necessary research to confirm commissions are due, and works with suppliers and TSDs via their processes, to ensure a true-up of commissions.
• Proficiency in working in a fast-paced, complex, dynamic, multi-cultural business environment.
• Excellent organizational and time management skills.
• Attends job-related training, as well as seminars that would enhance job performance.
• Performs other assigned tasks as required.

Qualifications & Experience

• Customer Service with a positive attitude a plus
• Email and office etiquette a plus
• Excellent communications skills
• Ability to work within a cooperative team environment as well as the ability to work independently.
• Quick leaners of Microsoft Office Applications and ERM Software
• Telecommunications Experience a plus

Location: Remote Position.

Pay Range and Benefits:

Bluewave offers a competitive salary, comprehensive benefits plan including 401k with matching, flexible PTO.

Disclaimer
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Please submit your cover letter and resume to careers@bluewave.net.

Who We Are
Bluewave is a premier technology advisory and lifecycle management company with a comprehensive approach to optimizing clients’ ability to grow revenue, reduce costs, and improve efficiency. Bluewave streamlines the technology buying and management process for businesses of all sizes across the United States with four key services: Technology Assessment, Strategic Sourcing, Expense Management, and Operations Support. Specializing in modernizing the IT and telecom infrastructure, Bluewave partners with proven cloud, network, security, and collaboration service providers to develop the best solution while maximizing the clients’ technology investment. Learn more at www.bluewave.net.

Job Summary

At Bluewave, the Sr. Business Analyst, reporting directly to the CIO is responsible for working with the current product backlog and development roadmap identified by the various business functions (Sales, Operations, and Finance) to develop and implement process automation. This role is the liaison between the Business Units and the Development Team. The Sr Business Analyst is responsible for managing the project from conception to deployment, which includes documenting use cases, process flows, requirements, test plans, and user reference materials. Live and recorded training for project deployment also falls within this role. An ideal candidate will have Salesforce experience that will allow them to solve business issues by building and managing within Salesforce workflows, objects, fields, and lists. This role may also assist in Support Desk case management to stay in-tune with current internal business issues that may result in additional improvement opportunities. This is a high-profile role with the opportunity to substantially shape the future direction and success of the business.

Core Responsibilities

Analysis and Solution Definition:

• Acts as liaison between Development Team and business groups and provides single point of contact for business into the Technology Team.
• Makes recommendations for product/system enhancements based on Business feedback.
• Lead development discussions with Business groups and Technology Team to finalize expected deliverables.
• Participates in root cause analysis and process observation to recommend best practice solutions for improved productivity and user experience.
• Assists user community in analyzing and defining needs; creates detailed specifications from which development projects will be written.
• Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution.
• Responsible for analyzing impact of issues and solutions to other areas of the company.

Delivery Management and Testing:

• Oversees implementation of new functionality and keeps business owners updated with project progress.
• Completes End-to-End Testing and facilitates User Acceptance Testing to validate all requirements are met and all automation functions as designed.
• Ensures issues are identified, tracked, reported, and resolved in a timely manner.
• Works with affected personnel to identify required changes and communicates necessary changes to development team.

Project Execution:

• Assists in enforcement of project deadlines and schedules.
• Consistently delivers high-quality services to internal customers.
• Understands the components of running a fiscally successful project.
• Creates, documents, updates, and trains on any new development or process changes.
• Delivers live and/or recorded training sessions demonstrating new or updated processes.

Other responsibilities:

• Designs business processes and workflows.
• Provides input and technical expertise during design and development phases.
• Provides assistance with internal Support case management.
• Ensures training and reference documentation is up to date and available for users to access.

Qualifications & Experience

Project & Process Management:

• Ability to independently manage projects from planning through completion.
• Ability to build relationships with and influence a diverse range of coworkers.
• Ability to provide leadership among key contributors without benefit of direct line authority.
• Demonstrated experience performing business process mapping and coordination of activities necessary to implement cross functional solutions of the different teams.
• Ability to manage multiple priorities and tasks.
• Ability to solve problems efficiently and effectively.
• Excellent organizational skills
• Ability to work in a team environment.
• Ability to envision appropriate information architecture and document organization for a variety of projects.
• Ability to gather and organize information from various sources and individuals.

Required:

• Bachelors degree in Business or Computer Information Systems, or equivalent education and/or experience
• Minimum of three to five years business analyst experience
• Collaboration, communication (both verbal and written), facilitation, and negotiation skills.
• Conflict resolution, problem solving skills, and the ability to make sound / informed decisions.

Preferred:

• Telecommunications Engineering or Operations experience is a plus.
• Understanding of ERP, CRM and OSS systems preferred; Salesforce experience is a plus.
• Large, complex program management experience.
• Lean Six Sigma Green or Black Belt.
• Process Architecture, UML or similar business process modeling.
• Experience with RUP and BPM tools (Rational Rose, Tibco Business, ARIS, use case, data models, etc.).

Pay Range and Benefits:

Bluewave offers a competitive salary, comprehensive benefits plan including 401k with matching, flexible PTO.

Disclaimer
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Please submit your cover letter and resume to careers@bluewave.net.

Who We Are
Bluewave is a premier technology advisory and lifecycle management company with a comprehensive approach to optimizing clients’ ability to grow revenue, reduce costs, and improve efficiency. Bluewave streamlines the technology buying and management process for businesses of all sizes across the United States with four key services: Technology Assessment, Strategic Sourcing, Expense Management, and Operations Support. Specializing in modernizing the IT and telecom infrastructure, Bluewave partners with proven cloud, network, security, and collaboration service providers to develop the best solution while maximizing the clients’ technology investment. Learn more at www.bluewave.net.

Job Summary

The primary responsibilities for this role will include cultivating new customers within the Business Process Outsourcing (BPO) segment that generate long-term mutual value. The Account Executive will have a specific quota and will be responsible for retiring that quota monthly. Candidate will have a demonstrable understanding of the IT advisory/telecommunications industry and must always display the highest integrity. The Account Executive is expected to be fully capable with all communications internal and external to the organization, and exhibit strong funnel management, forecasting, and quota attainment discipline.

Core Responsibilities

• Proactively identify and cultivate new customer opportunities within the BPO segment globally
• Manage executive-level contacts with key partners, including QBRs, strategic planning and CEO/COO level meetings
• Work with senior leadership to develop and write program concepts, proposals, and reports
• Understand customer challenges and engage appropriate internal expertise and solution engineers to create value added solutions
• Develop strategies and business plans with partners and execute against metrics and milestones to drive company revenue
• Collaborate with internal teams including Account Directors, Operations, Partners and Marketing to generate compelling segment specific marketing material
• Participate in trade shows and segment specific networking events
• Manage CRM discipline for a high volume of activity
• Perform all other duties as assigned

Qualifications & Experience

• You have a professional demeanor with a strong work ethic and are dependable.
• You have strong analytical and critical thinking skills.
• You have strong written and verbal communications skills.
• You have a competitive personality.
• You are creative, decisive, and able to work in a collaborative, team-oriented work environment.
• You possess a high level of intellectual curiosity and are comfortable with ambiguity.
• You have the capacity to work well independently without close supervision or management.
• You thrive working in a fast paced, dynamic, high energy work environment.
• You deliver accurate information in a usable form and in a timely manner.
• You have excellent time management skills with an emphasis on organizational skills and the ability to multi-task.

Requisite Abilities and/or Skills:

• Bachelor’s degree from an accredited college or university
• Strong understanding and established relationships across the BPO segment
• Minimum 5 years of proven success in consultative selling, preferably working within the BPO segment and/or BPO partner entities
• Disciplined in the use of CRM tools for forecasting and sales activity tracking
• Windows PC experience and Microsoft Office proficiency
• Located in North America

Please submit your cover letter and resume to careers@bluewave.net.

Disclaimer
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

The Solutions Architect (Technical Sales) is responsible for the transformation and strategic sourcing initiatives for Bluewave clients. In this role you will be working as the subject matter expert on technical solutions to assist in the account management, revenue generation and sale of complex and/or technical products, services, applications and/or solutions. The Solutions Architect role requires and individual with a strong interest in business development and technical elements of telecommunications and cloud-based business services (IT Architecture, Telecom Services [voice/data], and technology). Through your attention to detail and highly collaborative communication skills, you will help ensure that Bluewave can strategically advise and delight our customers every day with a best-in-class technology management process.

Core Responsibilities

• Provide technical subject matter expertise in collaboration with Bluewave Sales team
• Attend and provide insight to technical strategy on client facing calls in collaboration with Bluewave Sales teams
• Capture and document client requirements from both a technical and business perspective
• Research and develop solutions for clients with Bluewave’s supplier ecosystem, including technical design and engineering
• Document, review, and standardize supplier solutions against determined requirements scope
• Prepare proposals and presentations, as well as develop pricing, for complex solutions
• Advise clients on suitability of vendors and solutions based on technical and business requirements
• Jointly owning sales targets and quotas as part of the Bluewave Account Team model
• Perform all other duties as assigned

Qualifications & Experience

• You have experience working with a partner sales model (VAR/ISV/Channel Agent)
• You have experience as an overlay resource in a team selling environment
• You have a professional demeanor with a strong work ethic and are dependable
• You have strong analytical and critical thinking skills
• You have strong written and verbal communications skills
• You are meticulous in your note taking and documentation of client needs
• You have strong intermediate math skills
• You are creative, decisive, and able to work in a collaborative, team-oriented work environment
• You possess a high level of intellectual curiosity and are comfortable with ambiguity
• You have the capacity to work well independently without close supervision or management
• You thrive working in a fast paced, dynamic, high energy work environment
• You deliver accurate information in a usable form and in a timely manner
• You have excellent time management skills with an emphasis on organizational skills and the ability to multi-task

Requisite Abilities and/or Skills

• Bachelor’s degree in Information Technology, Computer Science, or a business discipline preferred
• Minimum five years’ experience in a quota bearing, solution selling role targeting IT decision makers at the CxO and VP level in mid-market and enterprise companies.
• Technical familiarity and/or sales experience with some or all the following technologies:
• WAN Networks and SD-WAN platforms
• Unified Communications / UCaaS
• Contact Center Technology / CCaaS / CX
• Cyber Security Solutions (Firewalls, DDoS, Penetration Testing, etc.) and Frameworks (NIST, ISO 27001, HI-TRUST, PCI, etc.)
• Colocation and Application Services
• Salesforce SaaS experience
• Sales experience (over the phone preferred)
• Windows PC experience and Microsoft Office proficiency

Send a cover letter and resume to careers@bluewave.net.

Disclaimer
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

The Account Director is responsible for generating incremental revenue through a named account base combined with new logo outreach across North America. The primary responsibilities for this role will include solution-based consultative sell, contract lifecycle management, renewals, and customer referrals. The Account Director will carry an individual quota and will be responsible for retiring that quota monthly. Candidate will have a demonstrable understanding of the telecommunications industry and must always display the highest integrity. The Account Director is expected to be fully capable with all communications internal and external to the organization, and exhibit strong funnel management, forecasting, and quota attainment discipline.

Core Responsibilities

• Proactively identify new opportunities within the existing customer base
• Maintain existing revenue and reduce churn
• Navigate aggressive targets to grow company value while acting as a strong customer advocate
• Exhibit diplomacy in building revenue streams that are mutually profitable for the company and solve the customer needs
• Collaborate with internal teams including commercials, operations, customer experience, and marketing to generate and close opportunities
• Successfully prospect new opportunities
• Maintain awareness of the competitive landscape, market pricing, and strategy
• Account planning, revenue forecasting, and opportunity management
• Participate in trade shows and local area networking events
• Manage CRM discipline for a high volume of activity
• Perform all other duties as assigned

Qualifications & Experience

• You have a professional demeanor with a strong work ethic and are dependable.
• You have strong analytical and critical thinking skills.
• You have strong written and verbal communications skills.
• You have a competitive personality.
• You are creative, decisive, and able to work in a collaborative, team-oriented work environment.
• You possess a high level of intellectual curiosity and are comfortable with ambiguity.
• You have the capacity to work well independently without close supervision or management.
• You thrive working in a fast paced, dynamic, high energy work environment.
• You deliver accurate information in a usable form and in a timely manner.
• You have excellent time management skills with an emphasis on organizational skills and the ability to multi-task.

Requisite Abilities and/or Skills:

• Bachelor’s degree from an accredited college or university preferred
• Strong understanding of the UCaaS, CCaaS, PaaS, data center, and telecommunications
• Minimum 2 years of proven success in solution-based selling, preferably in the technology sector
• Disciplined in the use of CRM tools for forecasting and sales activity tracking
• Windows PC experience and Microsoft Office proficiency
• West coast location (preferred)

Disclaimer
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.