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One of the largest independent liquid petroleum products pipeline operators in the United States providing refiners, wholesalers, marketers, airlines, railroads, and other commercial users with refined petroleum products. Their telecom spend is over $7M annually with more than 740 locations.
Client was under contract with an incumbent Telecom Expense Management (TEM) provider and was dissatisfied. Services were unaccounted for, cost coding was inaccurate, invoices were unpaid, and there were wireless issues that were taxing their customer service team.
Within the first year, Bluewave:
Audited services and uncovered more than 25% missing inventory and 40% inaccurate cost coding
Corrected inaccurate cost coding
Set up a workable and efficient wireless helpdesk
Identified more than $40,000 in disputed expenses within the first four months of the TEM process
Continued savings realized through the years at an average of 15%
Identified every location and produced a consistent and accurate list of every entity that had phone service
Through a missing bills procedure, uncovered 20% of unpaid invoices
Consolidated their wireless accounts
Brought all invoices up to date and eliminated all late payment charges
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