CASE STUDIES
Industry: Hospitality
Bluewave Services: Expense Management
Company Profile
A large travel, hotel, and restaurant conglomerate with over 420 travel agencies, 570 restaurants, 396 hotels, and close to $900K monthly spend, was looking for a Telecom Expense Management (TEM) provider who could provide clean monthly billing, accurate GL coding, and timely monthly bill processing.
Monthly Spend
Locations
CHALLENGE:
Client was frustrated with their incumbent TEM provider because there was no procedure in place to make sure all monthly invoices were processed in a timely manner, incurring hundreds of dollars in late fees and services disconnected for non-payment. In addition, there was no accurate inventory of their services or accounts tied to the client’s GL coding.
“I was so frustrated at all of the things (another TEM provider) was NOT doing for us, and so happy about all of the things you ARE doing for us. It’s been a long time coming, but I enjoy having a relationship with a partner who really has it together. You are doing an amazing job—and we see the hard work and late nights paying off. Consider us a client who will reference for you willingly and with pleasure.”
—Trudy Kirk, Carlson Inc.
RESULTS
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Audited services and uncovered more than 25% missing inventory and 40% inaccurate cost coding
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Established an accurate list of active accounts and missing bills to make sure bills were paid on time to reduce late fees and disconnects.
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Reduced the number of late payments on 375 accounts that were past due to none in one year.
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Continued savings realized through the years at an average of 15%
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Recovered more than $186,000 in one-time credits in first year.
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Consolidated almost 1600 invoices.
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Identified services no longer needed by auditing key stakeholders.
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Established a procedure for processing refund checks.
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Late fees were reduced from $1,440 average per month to $75 in the first year.
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