Industry: Healthcare

Bluewave Services: Strategic Sourcing

Company Profile

With 11 hospitals, multiple medical centers, and hundreds of practice locations, this regional healthcare system ensures comprehensive healthcare services are accessible to the community. With over 12,000 dedicated employees, their team works tirelessly to provide top-quality care and support to patients throughout the region.


The regional health system faced the critical task of assessing, inventorying, and sourcing telecom services, costs, and contracts for high-impact areas throughout its entire healthcare network. With a complex infrastructure and diverse communication platforms, the organization sought a solution to optimize their telecom services and reduce costs while maintaining seamless connectivity and collaboration.


Bluewave’s expertise in network optimization and communication platforms positioned them to deliver a comprehensive solution. Here is an overview of the process:

  • Bluewave conducted a thorough assessment and inventory of the regional health system’s telecom services, contracts, and costs. This involved analyzing existing infrastructure, identifying inefficiencies, and understanding the organization’s unique requirements. During this assessment, Bluewave identified circuits that were overbilled and recommended necessary actions to rectify the billing discrepancies. Additionally, circuits and pagers deemed unnecessary were identified for disconnect, further reducing costs.
  • The regional health system had an end-of-life Nortel Phone System that required replacement. Bluewave procured a hosted Cloud Voice Solution for the regional health system’s telehealth initiatives during the pandemic. This facilitated secure and reliable communication for virtual consultations, ensuring uninterrupted patient care, plus the benefits of an advanced communication system without significant upfront costs.
  • Bluewave facilitated the migration of analog lines to AT&T Wholesale Agreements. This transition enabled the regional health system to leverage enhanced features, scalability, and cost efficiencies offered by AT&T’s services. In addition, Bluewave successfully migrated the regional health system’s existing Primary Rate Interface (PRI) to Lumen Session Initiation Protocol (SIP). This shift allowed the organization to enjoy the benefits of SIP-based communication, including improved call quality, flexibility, and cost savings.

“Bluewave has been one of the most valuable resources our Healthcare organization has ever worked with. They have assisted the organization with Voice and Data Solutions, as well as Hosted and on-premise hardware initiatives. Not only have they assisted and implemented these solutions they have saved us over 4 MILLION Dollars in Telecom expenditures. In a world where Healthcare organizations continue to have budget constraints, Bluewave has been an integral part of creating savings to help us with our budgets.”


Bluewave’s comprehensive telecom optimization strategy yielded remarkable results for the regional health system:

  • Annual Savings: The implementation of Bluewave’s solutions resulted in over $4 million in annual savings for the regional health system. These significant cost reductions contributed to the organization’s financial sustainability and enhanced resource allocation for patient care.
  • Cost-Effective Phone System Replacement: By recommending an OPEX solution for the end-of-life Nortel Phone System, Bluewave helped the organization modernize its communication infrastructure without significant upfront costs.
  • Enhanced Connectivity and Quality: The migration to AT&T Wholesale Agreements and Lumen SIP improved connectivity and call quality, ensuring efficient communication across the healthcare network.
  • Telehealth Readiness: The procured hosted Cloud Voice Solution empowered the regional health system to provide seamless telehealth services during the pandemic. This enabled remote patient consultations, reducing the risk of virus transmission and ensuring continuity of care.
  • Billing Accuracy: By identifying overbilled circuits and discontinuing unnecessary services, Bluewave helped the regional health system ensure accurate billing and cost optimization.
  • Streamlined Fax Communication: The implementation of an efficient fax service solution streamlined administrative processes, improving workflow, and enhancing staff productivity.

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