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A leading Business Process Outsourcing (BPO) provider, serving clients globally and reliant on robust telecom and network services to maintain operational efficiency and high service levels.
The company faced a large impending shortfall in telecom services, as notified by AT&T, which threatened to disrupt essential operations. This situation, coupled with an overwhelmed IT staff, placed urgent pressure on the leadership team—including the CEO, VP of Finance, CFO, and COO—to secure a swift renewal to maintain service continuity. With time-sensitive demands, they needed a solution to quickly assess and address the situation.
Bluewave advised the client to pause and thoroughly investigate their telecom needs to avoid a rushed renewal. The team conducted a comprehensive Telecom Assessment, examining invoices, contracts, and service utilization across 13+ vendors and over 405 service orders in Unified Communications (UCaaS), Network, and Mobility. This in-depth review allowed Bluewave to identify unused services and negotiate right-sized contracts.
Key steps included:
The Telecom Assessment provided the BPO with critical insight into overlooked telecom services and revealed substantial savings opportunities. Bluewave identified $650K in annualized savings through one-time and Monthly Recurring Charge (MRC) reductions, enabling the company to reallocate resources to high-priority areas like AI and Cybersecurity. This streamlined approach empowered the leadership team to focus on strategic initiatives and maintain robust service levels.
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