iSymplify, a Bluewave Company, is recognized for enabling and delivering success in helping organizations reimagine their customer experiences

St. Louis, MO, January 31, 2023 – iSymplify, a Bluewave Company, has been named Breakthrough Partner of the Year by Five9, a leading provider of the intelligent cloud contact center. The Five9 2022 Global Partner Awards recognize the achievements of the Five9 global ecosystem of channel partners including Systems Integrators, strategic alliance partners, and Independent Software Vendors (ISVs).

iSymplify, a Bluewave Company, has been working with Five9 since 2016 and was the first agent partner to officially close a project in the Channel. iSymplify and the rest of the Bluewave team drive successful CX outcomes for clients by providing CX assessments and strategy as well as managed execution and optimization support. The Five9 partnership with Bluewave has strengthened over the years as the two organizations work together to drive client ROI in CX transformations.

“Five9 is the definition of what a true partnership looks like. Our trust and respect for their team spans across all departments from sales to implementation and ongoing support,” advised Lorie Burkemper, Managing Partner, iSymplify, a Bluewave Company. “The leadership team has always focused on client outcomes and doing the right thing. I have confidence that our clients will not only be happy with the solution but will see the value resulting in meeting their strategic objectives and improving their client experiences. That’s exactly what I’m looking for when we make supplier recommendations to our clients.”

The growing Five9 partner ecosystem reflects the company’s “build with” philosophy and the recognition that delivering customer engagement solutions of the future will require co-innovating with software and service providers that can extend Five9 capabilities, as well as its reach.

“At Five9, we recognize that our partners play a key role in delivering excellence,” said Jake Butterbaugh, Senior Vice President, Global Partner Organization, Five9. “Our partnerships of all types and sizes are critical to our success. Moreover, our partnerships are critical to our mutual customers’ successes, and our 2022 would not have been the same without iSymplify, a Bluewave Company. We congratulate and thank them, along with all our 2022 Five9 Global Partner Award winners and look forward to many more reasons to celebrate in 2023.”

To learn more about the Five9 2022 Global Partner Award winners, click here.

About Bluewave Technology Group

Bluewave is a premier technology advisory and lifecycle management company with a comprehensive approach to optimizing clients’ ability to grow revenue, reduce costs, and improve efficiency. Bluewave streamlines the technology buying and management process for businesses of all sizes across the United States with four key services: Technology Evaluation, Strategic Sourcing, Expense Management, and Operations Support. Specializing in modernizing the IT and telecom infrastructure, Bluewave partners with proven cloud, network, security, and collaboration service providers to develop the best solution while maximizing the clients’ technology investment. Learn more at

About Five9

Five9 brings the power of cloud innovation to more than 2,500 customers worldwide and facilitates billions of call minutes annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, engage and empower agents, and deliver tangible business results.

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Lisa Guillaume