Healthcare
Help your healthcare IT team take on more without added complexity
Bluewave helps healthcare IT leaders evaluate and execute major technology decisions without putting more work on your already stretched team.
Bluewave Healthcare Technology Advisory Results
50% clinic growth
Supported without adding IT headcount
150 locations
Standardized on one CCaaS platform in under two months
400+ hours
Reduced time spent managing providers and recurring service issues
Make Better Healthcare IT Decisions Without Adding to Your Team’s Workload
Healthcare IT teams support growth, acquisitions, patient access, cybersecurity, AI initiatives, and cost control, often without additional staff or available capacity. As providers, contracts, and platforms accumulate across departments and acquired locations, it becomes harder to determine what to retain, change, renegotiate, or consolidate.
Bluewave handles the analysis and provider engagement behind those decisions. We assess your current environment, define requirements, evaluate the market, support negotiations, and stay involved through implementation. Your team gains the capacity to move critical initiatives forward while staying focused on day-to-day operations.
Where Bluewave Helps Healthcare IT Leaders Move Forward
Support Growth, Acquisitions and New Locations
Integrate acquired practices, clinics, and locations into a simpler technology model while deciding what to standardize and what to keep local.
Update Aging Infrastructure Without Disrupting Your Operation
Evaluate communications, contact center, network, cloud, and infrastructure against current capacity, resilience, integration requirements, and the organization’s growth plans.
Get Control of Technology Spend and Provider Sprawl
Find pricing gaps, unused services, overlapping tools, and contracts that no longer fit while protecting performance and continuity.
Build A Stronger Case for AI and Other Major Investments
Evaluate AI, automation, security, and patient-access initiatives against the workflow, integration requirements, economics and work required to implement them.
98% Increase in Revenue Collection
A 70-year old healthcare revenue-cycle management company engaged Bluewave to modernize its contact center without disrupting operations. Bluewave evaluated requirements, KPIs, and provider options before recommending an integrated cloud contact center and analytics solution.
The company increased revenue collection by 98% and improved bad-debt collections by 300% without adding staff.
A Direct Path from Your Current Environment to Execution
Assess the Environment
Organize the providers, platforms, contracts, spend, performance, risks, and upcoming decisions into one usable view.
Prioritize the Changes
Turn operating, financial, technical, security, and compliance needs into clear requirements, then compare the options and trade-offs.
Execute the Plan
Stay involved through provider selection, negotiation, implementation, and escalation so the decision delivers what the team expected after the contract is signed.
When to Bring in Bluewave
Access Problems Begin to Affect the Patient Experience
When abandonment, hold times, transfers, scheduling rates, or no-shows begin to rise, Bluewave maps the patient access journey and identifies whether workflow redesign, centralized access, contact center modernization, or automation will address the problem.
You Are Evaluating Patient Engagement or AI Technology
Before selecting CCaaS, UCaaS, conversational AI, or EHR-integrated technology, Bluewave compares clinical scheduling support, HIPAA and security requirements, analytics, integration needs, and measurable patient and operational outcomes.
Referral and Authorization Delays Slow Time to Therapy
When manual referral intake, benefits investigation, prior authorization, denial management, or patient enrollment creates backlogs, Bluewave evaluates workflow automation and service models that reduce administrative work without disrupting clinical operations.
Multiple Locations Need a Consistent Patient Access Model
When hospitals, clinics, or surgical centers need a coordinated communications and access strategy, Bluewave builds a phased roadmap around local workflows, existing systems, staffing, and rollout requirements.
Talk with a Bluewave Healthcare Technology Advisor to evaluate the technology and workflows that can support your priorities.
One Front Door: How Upperline Health Manages 150 Clinics Without Vendor Chaos
The Opportunity
Upperline Health grew from roughly 100 clinics to 150 in about fourteen months. Each acquired clinic brought its own internet contract, leaving Upperline with inconsistent pricing and bills scattered across different due dates and formats. Upperline needed to move to one standardized network model and improve their existing phone system.
Bluewave’s Role
Bluewave’s Client Advisory and Customer Success teams serve as Upperline’s single front door to technology vendors, taking on vendor escalations and billing disputes. We helped standardize 150 clinics on RingCentral and consolidated internet accounts onto a single aggregator. We also built an integration playbook with Upperline that makes each new clinic a routine step instead of a scramble.
Our Results
- $500K+ in total identified savings across the program, including internal telecom cleanup
- 400+ hours a year handed back to the team, roughly 8 hours of technician time every week
“Advisory undersells it, because an advisor gives an opinion and moves on. Bluewave is beyond a vendor. They’re beyond an advisory firm. They’re beyond a partner. They become an extension of my own organization, part of how we function. You don’t have to hire people to care about your company. You can contract with Bluewave, they care just as much.“
– Lindsey Lance, VP of Information Technology
Let’s Talk
Bring us the healthcare technology decision in front of you
Healthcare Technology Advisory FAQs:
What healthcare technology does Bluewave evaluate?
Bluewave works across communications and contact center, network, cloud, cybersecurity, AI and automation, managed services and patient-access technology. We also evaluate the provider agreements and commercial terms around those services.
How does an engagement begin?
Bluewave starts with the decision or operating problem in front of you. We establish the current environment and requirements before evaluating solutions or providers.
Is Bluewave tied to specific technology providers?
We evaluate the options against your requirements, economics, risk, and ability to implement, not a provider’s sales agenda.
Does Bluewave stay involved through implementation?
Yes. Bluewave can support sourcing, negotiation, implementation planning, escalation, billing, and ongoing optimization.
How does Bluewave help evaluate healthcare AI and automation?
Bluewave helps healthcare teams evaluate where AI or automation can improve a specific workflow, what integrations and governance are required, and whether the expected operating value supports the investment. Use cases may include patient scheduling and reminders, routing, intake, workflow automation, and prior authorization.