Insights & Trends, Technology Assessment
In advance of the 2022 Channel Futures MSP Summit, James Anderson published a preview of “The Future of the Agent Model,” panel in this Q&A below. Agents Ponder the Future of the Technology Advisor Model. Is brokering enough for partners? The debate rages... 
Insights & Trends, Technology Assessment
Running an organization would sure be a lot easier if we could anticipate everything that will happen in the future. The COVID-19 pandemic and its ensuing economic and business disruptions have been a profound reminder that, in addition to the everyday... 
Insights & Trends, Technology Assessment
Today, every organization, from a hotdog stand to a multinational software company, needs IT to do business. Selecting, deploying, and managing that technology sounds simple in practice: figure out what services you need, find a vendor that meets that need, and sign... 
Insights & Trends, Technology Assessment
Now is the time to assess the impact on your business Very few technologies last a lifetime, let alone multiple generations. It’s time to say goodbye to good old copper telephone lines. The number of Plain Old Telephone Service (POTS) lines has been in decline for... 
Collaboration, Contact Center, Operations Support, Strategic IT Sourcing
Four Reasons BPOs choose Bluewave over traditional telecom brokers for business technology advisory services. Recent BPO Trends The U.S. BPO market is estimated to reach $69.2 billion in 2022 and constitutes the largest consumer of BPO services.1 Cloud computing,... 