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4 Reasons Business Process Outsourcers (BPOs) Choose Bluewave for Technology Lifecycle Management

4 Reasons Business Process Outsourcers (BPOs) Choose Bluewave for Technology Lifecycle Management

Collaboration, Contact Center, Operations Support, Strategic IT Sourcing

Four Reasons BPOs choose Bluewave over traditional telecom brokers for business technology advisory services. Recent BPO Trends The U.S. BPO market is estimated to reach $69.2 billion in 2022 and constitutes the largest consumer of BPO services.1 Cloud computing,...
Holistic IT Management Is No Longer Optional

Holistic IT Management Is No Longer Optional

Strategic IT Sourcing, Technology Assessment

I recently joined Bluewave as a Strategic Advisor to help guide the firm’s corporate development strategy and execution. While I’ll be focused on business-level advising, it’s how Bluewave’s business model addresses the technical challenges of today’s IT environment...
Why Technology Lifecycle Management Needs More Than a Telecom Broker

Why Technology Lifecycle Management Needs More Than a Telecom Broker

Expense Management, Insights & Trends, Operations Support, Strategic IT Sourcing, Technology Assessment

A Technology Strategy Advisor is More Effective Than Going Direct to Telecom Carriers, or Even Using a Broker Businesses looking to change, upgrade or modernize their telecommunication services typically have three options to source vendors and help with the project...
Information Technology Budgets are Expected to Rise in 2022

Information Technology Budgets are Expected to Rise in 2022

Insights & Trends, Strategic IT Sourcing

The Wall Street Journal’s John McCormick reports that IT budgets, which are expected to increase 2% this year, are forecasted to grow 3.6% in 2022, according to research released Monday by Gartner Inc. [1] The technology research and advisory firm based its finding on...
Private vs. Public Cloud vs. Hybrid. What’s the Difference?

Private vs. Public Cloud vs. Hybrid. What’s the Difference?

Cloud, Security, Strategic IT Sourcing

More and more organizations today are deploying cloud-based solutions to help simplify complex IT architectures and to drive down IT spending. In fact, a study by MarketsandMarkets suggests that the hybrid cloud market is estimated to reach $91.74 billion by 2021...
How Contact Center Solutions are Deployed is Changing

How Contact Center Solutions are Deployed is Changing

Contact Center, Strategic IT Sourcing, Unified Communications, Voice

Demand for cloud contact centers is increasing and businesses are demanding more sophisticated solutions. Historically, Contact Center as a Service (CCaaS) solutions were designed to be delivered over the existing PBX. This enabled contact center leadership to embrace...
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