Collaboration, Contact Center, Operations Support, Strategic IT Sourcing
Four Reasons BPOs choose Bluewave over traditional telecom brokers for business technology advisory services. Recent BPO Trends The U.S. BPO market is estimated to reach $69.2 billion in 2022 and constitutes the largest consumer of BPO services.1 Cloud computing,...
Strategic IT Sourcing, Technology Assessment
I recently joined Bluewave as a Strategic Advisor to help guide the firm’s corporate development strategy and execution. While I’ll be focused on business-level advising, it’s how Bluewave’s business model addresses the technical challenges of today’s IT environment...
Expense Management, Insights & Trends, Operations Support, Strategic IT Sourcing, Technology Assessment
A Technology Strategy Advisor is More Effective Than Going Direct to Telecom Carriers, or Even Using a Broker Businesses looking to change, upgrade or modernize their telecommunication services typically have three options to source vendors and help with the project...
Insights & Trends, Strategic IT Sourcing
The Wall Street Journal’s John McCormick reports that IT budgets, which are expected to increase 2% this year, are forecasted to grow 3.6% in 2022, according to research released Monday by Gartner Inc. [1] The technology research and advisory firm based its finding on...
Cloud, Security, Strategic IT Sourcing
More and more organizations today are deploying cloud-based solutions to help simplify complex IT architectures and to drive down IT spending. In fact, a study by MarketsandMarkets suggests that the hybrid cloud market is estimated to reach $91.74 billion by 2021...
Contact Center, Strategic IT Sourcing, Unified Communications, Voice
Demand for cloud contact centers is increasing and businesses are demanding more sophisticated solutions. Historically, Contact Center as a Service (CCaaS) solutions were designed to be delivered over the existing PBX. This enabled contact center leadership to embrace...
