CASE STUDIES
Healthcare
Case Study – Healthcare Receivables
This healthcare receivables client had an outdated premise contact center platform that hampered their ability to adapt to shifting operational needs and led to reliability and downtime issues.
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A prominent regional healthcare network comprising of 11 hospitals, multiple medical centers, and numerous practice locations.
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This NEMT’s successful migration to a CCaaS solution resulted in significant cost savings, improved operational efficiency, and enhanced CX.
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A healthcare industry leader that operates 25 acute care and 194 behavioral care facilities in 37 states was looking to streamline their telecommunications billing.
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