SERVICES
Ongoing Optimization
Effective technology management is an ongoing process beyond the initial installation phase. Continuous optimization involves monitoring usage and Key Performance Indicators (KPIs) to inform tactical and strategic decisions. With over twenty years of experience, Bluewave provides clients with ongoing technical management, cost control, and efficiency for their entire technology spend.
Measure and Optimize
Telecom service providers and now cloud service providers have complex billing and platforms that result in potential overcharges. From charging NRCs that were waived during contract negotiations, to paying for services that you disconnected months or years ago, to getting hit with an autorenewal, the erroneous charges and fees can be overwhelming to find. Let Bluewave help you take control of confusing telecom and IT costs with our comprehensive suite of managed services delivering cost control and process efficiency.
Frictionless CX Management
In today’s hyper-competitive landscape, providing a frictionless customer experience is key to attracting and retaining customers. To achieve this, businesses must have a robust customer experience management strategy that leverages a range of expertise, tools, and processes.
Seamless CX Management
- Technical Staff Augmentation
- Quarterly ROI Reviews
- Ongoing technology stack evaluation and optimization
- Continuous CX roadmapping
Wireless and Mobility Expense Management (WEM)
Smartphones. BYOD. Hotspots. 5G/4G/LTE backup. Cellular backhauls. The experts at Bluewave streamline the mobile device lifecycle management with a unified mobility platform. No matter how you use wireless technology, we’ll make sure you’re getting the most out of these solutions. Our mobility lifecycle management solution allows you to view and report on data in real time across all carriers and services.
Centralized Wireless Costs
- Order and manage mobile devices, services, expenses, and rate plan optimization
- Keep all devices in check with insight into usage and costs
- Live online chat available so you can access the support you need when it’s most convenient for you
- Stay secure with mobile endpoint security
Simpler Accounting & Tracking
- Real-time visibility, reporting, and cost management through our intuitive monitoring portal
- Uncover mobility cost savings by identifying trends such as high voice, text, data, or international use, as well as unnecessary features and services
- Easily order new devices and plans, and track it all with our customer portal
Technology Expense Management (TEM)
Get control over monthly cost variability and remove surprise budget spikes. All of your expenses will be centralized in one portal—order management and tracking, inventory management, and service provider management—bringing greater visibility, accountability, and control.
Know Your Inventory
- Get visibility across all services, contracts, devices, and locations with one consolidated TEM platform
- Empower your organization to understand, automate, and control your expenses, assets, and usage
- Ensure costs and inventory remain predictable and efficient
- Reduce costs through the removal of unconventional and excessive telecom expenses
Complete Telecom & IT Cost Aggregation
- Visibility into monthly spend by carrier, service provider, business unit, location, and cost center through dashboards and custom reporting
- Up-to-date and accurate monthly reporting for finance
- Monthly bill processing includes bill reviews and reporting
- Identify error detection and resolution
Effortless Bill Pay
- Automate manual processes and increase visibility
- Consolidated carrier and technology services invoices into one statement
- We pay your telecom invoices on your behalf
Cost Auditing and Reconciliation
Stop getting billed for services that should have been canceled, and stop being charged for services that are out of contract. Take back control of your technology spending.
Identify Error Detection & Resolution
- Shore up expenses by relying on Bluewave to find billing errors
- We identify discrepancies and work on your behalf to resolve them
Administer Service Credits
- Telecom cost recovery, particularly on overpayment
- Improved dispute management process, resolution, and settlement
Inventory and Asset Management
Empower your organization to understand, automate, and control all your telecom and IT contracts, assets, and usage. When it comes to inventory management, we are meticulous and pride ourselves on organization.
Access Everything in One Place
- Real-time access to your inventory from anywhere
- We do the heavy lifting of scouring contracts, invoices, and service provider portals to centralize all your technology in our inventory database
- One easy-to-use web portal gives you immediate transparency into your entire technology architecture, including devices, seats, ports, circuits, and DIDs by cost center, location, and individual owner
You can’t manage what you can’t see. Schedule a technology consultation today and our experts will help you achieve technology transparency.
