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Would You Overpay $200 for Dinner? Don’t Let It Happen to Your IT Budget

Would You Overpay $200 for Dinner? Don’t Let It Happen to Your IT Budget

By Steven Blumberg, VP of Client Operations

Imagine this: You’ve just wrapped up a perfect Valentine’s Day dinner with your significant other. The ambiance was great, the food was outstanding—the steak cooked to perfection, the wine paired beautifully, and dessert arrived at just the right time. You leave satisfied, pay the bill without a second glance, and head home happy.

Fast forward a few weeks, and your credit card statement arrives. Something doesn’t add up—you’ve been charged $500 for dinner. Confused, you check the receipt and realize the waiter accidentally charged you for a $200 bottle of wine you never ordered—it was meant for the table next to you. Now, instead of reminiscing about a great night, you’re stuck in a frustrating loop of phone calls with the restaurant and your credit card company, trying to correct a mistake you never noticed.

While this might be an annoying one-time hassle in your personal life, businesses face these kinds of billing errors every single day when purchasing technology—often at a much higher cost.

Avoiding Costly Mistakes in IT Deployments

At Bluewave, we recently worked with a well-known luxury retailer opening a new store—where a similar billing nightmare almost became their reality.

For IT teams in retail, technology deployments come with major challenges:

  • On-site staff aren’t IT experts. When a network technician asks about demarcs or telco closets, confusion can delay progress and add unexpected costs.
  • Missed technician appointments cause setbacks. Store openings have a lot of moving parts and IT delays can push timelines back by weeks.
  • Billing errors are common. Service charges often start on activation, but without careful tracking, businesses can end up paying for services they never used.

No Surprises, No Overcharges: Bluewave’s Proactive Approach

For this client, everything seemed set—the IT team secured the right bandwidth, and technicians were scheduled well in advance. But when installation day arrived, the technician was a no-show, and the billing clock had kicked off.

That’s where Bluewave stepped in. Our Client Success Manager immediately escalated the issue, securing a next-day dispatch. We worked directly with on-site staff to confirm activation, keeping all stakeholders accountable and ensuring the project stayed on track.

When the first bill arrived, our proactive review caught a ~$2,000 overcharge. Billing had started too early, and extra technical visits were mistakenly charged. We proactively jumped on the phone, resolved the issue, and ensured our client only paid for what they actually received.

For this luxury retailer, Bluewave’s advocacy meant a store opening delivered on time and on budget, with the critical technology in place for success.

That’s the Bluewave difference—we proactively advocate for our clients every day, so there are no surprises.

Book a free consultation.

VMware’s Evolving Approach to Private Cloud and How VMware Cloud Foundation Leads the Way

VMware’s Evolving Approach to Private Cloud and How VMware Cloud Foundation (VCF) Leads the Way

As enterprises accelerate digital transformation and seek greater control over their IT environments, VMware’s approach to private cloud has become a central pillar in modern infrastructure strategy. In 2025, VMware’s vision for a private cloud is deeply intertwined with its flagship product, VMware Cloud Foundation (VCF). It is now the definitive platform for building, operating, and scaling private clouds on-premises and beyond.

Redefining the Private Cloud: Beyond On-Premises

A common misconception is that private cloud means “on-premises cloud.” VMware has decisively moved beyond this notion. With VCF, the private cloud is now an operating model that can span traditional data centers, service provider clouds, and even hyper-scale public clouds. This flexibility allows organizations to extend their private cloud environments to wherever their workloads and data need to be without sacrificing control, security, or operational consistency.

VCF: The Integrated Private Cloud Platform

VMware Cloud Foundation combines VMware’s industry-leading virtualization, storage, networking, automation, and cloud management technologies into a unified, software-defined stack. This integration is at the heart of VMware’s private cloud strategy:

  • Software-Defined Everything: Compute, storage, and networking are abstracted and managed by software, enabling agility, rapid provisioning, and adaptability to changing business needs.
  • Automation and Lifecycle Management: VCF automates deployment, configuration, and ongoing management, reducing manual effort and minimizing the risk of human error. This accelerates time-to-value and allows IT teams to focus on innovation.
  • Consistent Operations: With a unified management plane, VCF ensures consistent policy enforcement, monitoring, and operations across on-premises and cloud environments, simplifying hybrid and multi-cloud management.
  • Security and Compliance: Built-in security features such as encryption, identity management, and automated compliance checks help organizations protect sensitive workloads and meet regulatory requirements.

Scalability, Flexibility, and Modernization

VCF is designed for organizations of all sizes, offering:

  • Seamless Scalability: Easily scale resources up or out, whether hosted on-premises or with a VMware Cloud Service Provider. This elasticity is crucial for handling fluctuating workloads like national-scale events or seasonal business peaks.
  • Investment Protection: License portability and standardized building blocks allow customers to leverage existing investments to expand to public cloud or edge environments.
  • Modernization Pathways: VCF supports phased adoption, enabling organizations to migrate from legacy vSphere environments to a full-stack, modern private cloud at their own pace, maximizing value and minimizing disruption.

Advanced Services and Innovation

VMware, through VCF, is expanding the private cloud’s capabilities to include:

  • Private AI: Secure, on-premises AI and data analysis, keeping sensitive intellectual property under direct control is a key consideration for enterprises developing AI-driven solutions.
  • Data Services and Container Operations: Support for modern, cloud-native workloads alongside traditional VMs, providing a unified platform for all applications.
  • Disaster Recovery and Edge Orchestration: Built-in resilience and the ability to extend private cloud services to the network edge for real-time processing needs.

VCF 9: The Strategic Leap

The release of VMware Cloud Foundation 9 marks a significant leap forward. VCF 9 radically simplifies deployment, consumption, and operations, bringing public cloud-like agility and scale to private cloud environments while maintaining the security, resilience, and cost control enterprises demand. Enhanced lifecycle management, multi-cloud compatibility, and AI workload optimization are just a few of the innovations that make VCF 9 the strategic platform for modern IT.

Conclusion: Private Cloud as a Strategic Operating Model

VMware’s approach to the private cloud in 2025 is straightforward: the private cloud is no longer just a location’s operating model defined by flexibility, automation, security, and consistency. VMware Cloud Foundation is the backbone of this vision, enabling organizations to modernize, innovate, and maintain control across an increasingly complex IT landscape. Those who fully embrace VCF as their private cloud platform are best positioned to realize the benefits of digital transformation, from cost savings and operational efficiency to rapid innovation and secure, scalable infrastructure.

If your business is exploring private cloud, we can help. Request a consultation with Bluewave Technology Group today!

The Big Changes to VMware in 2025: What You Need to Know 

The Big Changes to VMware in 2025: What You Need to Know 

2025 is a transformative year for VMware customers, marked by sweeping licensing changes, significant product retirements, and a new approach to software downloads. Whether running a small lab or a global enterprise, these updates will impact your virtualization strategy. Here’s a breakdown of the most critical changes to VMware in 2025.

Major Licensing Overhaul

End of Perpetual Licenses & Move to Subscription 

VMware’s parent company, Broadcom, has accelerated the shift from perpetual licenses to a subscription-only model. This means all new VMware licenses are now subscription-based, and perpetual licenses are no longer available for purchase. This change is designed to align with industry trends but brings higher long-term costs and new budgeting considerations for IT teams. 

Essentials Plus Kit Retired 

The Essentials Plus Kit, a staple for small and midsize businesses, has been discontinued. This kit offered affordable access to features like High Availability (HA), vMotion, and vSphere Replication for up to three hosts. With its retirement, smaller organizations face higher costs and fewer tailored options, often needing to upgrade to more expensive SKUs to maintain core functionality. 

Enterprise Plus Returns 

Broadcom has reintroduced the Enterprise Plus license, which provides advanced features (DRS, Distributed Switching, VM encryption) but is often excessive and costly for smaller environments. This SKU is positioned for organizations with robust, enterprise-grade needs. 

Per-Core Licensing Model 

All licensing tiers now use a per-core model with at least 16 cores per CPU. Even if your CPU has fewer than 16 cores, you’ll be billed as if it has 16. This increases the cost for environments with lower-core CPUs and reduces flexibility for smaller deployments.

Product End-of-Life (EOL) and Upgrades

vSphere 7.x and vSAN 7.x Reach End of Support 

October 2, 2025, will mark the end of support for vSphere 7.x (including ESXi and vCenter) and vSAN 7.x. Organizations must upgrade to 8.x to remain supported and secure. This is a pivotal deadline for anyone running VMware’s core virtualization stack. 

Multiple Other Products are Retiring 

Several other VMware products hit end-of-support in 2025, including: 

  • VMware NSX-T Data Center 3.1.x (March 31, 2025) 
  • VMware Site Recovery Manager 8.6.x (March 31, 2025) 
  • VMware Aria Automation 8.12.1 (May 23, 2025) 
  • VMware Horizon 8 (2206) (November 30, 2025) 
  • Many legacy vRealize and Tanzu products 

What This Means: 

Organizations must plan upgrades or migrations to newer versions or alternative solutions to maintain support, security, and compliance.

Streamlined Software Download Process

Centralized & Tokenized Downloads 

On March 24, 2025, VMware software binaries (including updates and patches for VCF, vCenter, ESX, and vSAN) became distributed from a single, centralized download site. Downloads now require a unique, embedded token for authorization, improving security and tracking. 

  • Existing download URLs expired on April 24, 2025. 
  • Manual downloads via the Support Portal remain unaffected. 

Price Increases and Audits

Significant Price Increases 

VMware’s new subscription model has led to substantial price hikes, with some organizations seeing long-term costs rise by over 1,000% compared to previous perpetual licenses. 

Increased Audit Activity 

Broadcom has also accelerated compliance audits, making it essential for organizations to track their VMware deployments and licensing usage closely.

Product Consolidation

Fewer SKUs, More Bundling 

Broadcom has reduced the number of VMware product SKUs and is consolidating offerings. This streamlines procurement but may force customers into larger, more expensive bundles with features they may not need. 

Summary Table: Key VMware Changes in 2025 

Change  Impact 
Subscription-only Licensing  No new perpetual licenses; ongoing costs rise 
Essentials Plus Kit Retired  Higher entry costs for small deployments 
Per-Core Licensing (16-core min)  Increases cost for low-core CPUs 
Major Product EOLs  vSphere 7.x, vSAN 7.x, and other require urgent upgrades 
Centralized Downloads  Secure, tokenized downloads; old URLs expired on April 24, 2025 
Price Increases  Substantial cost hikes for many organizations 
Product SKU Consolidation  Fewer choices, more bundled features 

Final Thoughts 

2025 is a year of significant transition for VMware customers. The end of affordable entry-level kits, a new licensing model, critical product retirements, and a revamped download process mean organizations must review their VMware strategies now. Proactive planning, especially around licensing and product upgrades, is essential to avoid disruptions, manage costs, and stay compliant in the new VMware landscape. 

If your business is exploring how to address the VMware changes, let’s talk. Request a consultation with Bluewave Technology Group today! 

The Bluewave Advantage in Healthcare IT

Saving Costs, Saving Time, Supporting Care: The Bluewave Advantage in Healthcare IT

By Steven Blumberg, VP of Client Operations

Bluewave Technology Group’s healthcare IT clients care for more than four million patients every year. That’s millions of appointments, checkups, and treatments.

With so many lives depending on seamless operations, getting their technology right isn’t just important, it’s mission critical. But for these institutions, IT contracting is just one of the millions of challenges they face annually.

That’s where Bluewave comes in. Bluewave not only advises on the right technology solutions, but advocates for the right contracts, ensures seamless technology rollouts, and helps eliminate hidden costs—so our clients can stay focused on patient care.

Bluewave in Action: Real Success Stories in Smarter Healthcare Technology Contracting

1. Smart Contracts, Better Care: Bluewave Helps Healthcare Giant Scale Without Penalties

One of the largest healthcare outsourcing companies serves communities through services with prisons, schools, and inpatient treatment facilities. Their mission is to provide high-quality, flexible care to those who need it most.

Bluewave helped cut contract negotiation time in half, removing early termination fees and aligning contract terms to their specific needs. Rigid telecom contracts with hidden fees and long-term lock-ins were replaced with scalable agreements that allow locations to be added or removed as needed—without unnecessary costs.

2. Reducing Costs and Enabling Seamless Technology Transitions for Healthcare Providers

Doctors don’t need to be experts in their phone systems, but that doesn’t mean they can never upgrade. Today’s patients expect omnichannel access to their healthcare providers – and modern technology solutions are crucial.

Bluewave recently helped a large hospital network save thousands by negotiating waived training fees and securing a ramp-up period, ensuring their team had the time to onboard and adjust to new systems without disruption.

3. Big Savings, Seamless Transformation: Modernization Made Simple

When one of the largest hospitals in the Midwest wanted to modernize its technology infrastructure, Bluewave cut costs significantly while securing free professional services to support the transition.

Through weekly project oversight, vendor coordination, and a structured approach, Bluewave ensured the hospital’s technology rollout stayed smooth—from construction to full implementation.

Other Case Study: See How This Healthcare System Saved $4 Million In Annual Savings and Improved Operations

Conclusion

Healthcare IT Contracting, Reimagined with Bluewave’s Strategic Insight

Healthcare organizations face unique technology challenges—with high stakes and no room for error. Bluewave helps clients negotiate smarter, spend more efficiently, and get the IT support they need—without the roadblocks.

Mission-critical outcomes. Smarter contracts. That’s the Bluewave difference.

Book a free consultation.

Automated Quality Management without Coaching

Peanut Butter Without Jelly: The Disappointment of Automated Quality Management without Coaching

by Aaron Portz

I don’t know about you, but I love a peanut butter & jelly sandwich. That perfect balance of textures and flavors just works—and can quickly turn my hangry, non-productive state of mind into a pleasantly satisfied mood ready for a productive afternoon.

When it comes to turning around poor performance in a contact center, it takes that same sort of balance to get the job done effectively. You need to know what the problem is and how to fix it. Quality Management (QM) tells you there’s a problem, but Performance Management—coaching—is how you take action to fix it. It’s peanut butter and jelly.

QM vs. Coaching

AI-driven Automated Quality Management (AQM) has flooded contact centers with an unprecedented volume of quality data, scoring nearly all interactions instead of just a small sample. At this point, AQM is almost table stakes for any CCaaS platform. While this data explosion provides incredible visibility into performance trends, it also exposes a critical gap: the lack of robust coaching capabilities within many CCaaS solutions.

QM ensures consistency in customer interactions by monitoring, scoring, and evaluating calls or chats based on predefined criteria. With AI-driven automation, QM now delivers vast amounts of performance data, enabling large-scale quality evaluations.

However, QM alone does not drive improvement—it only identifies issues.

Coaching turns QM insights into action. Targeted interventions help agents improve through:

  • Personalized development plans to address specific gaps
  • Behavioral changes to adopt better practices
  • Real-time reinforcement of good habits and quick correction of mistakes
  • Ongoing progress monitoring and refining of coaching strategies

Without coaching, your QM data remains just that—data. Data on a shelf. Data without real impact. QM is measurement. Coaching is action.

The Data Abundance & Actionability Gap

While AQM can now highlight issues at scale more successfully than ever, CCaaS platforms often fall short in operationalizing that data. This results in:

  • Data Overload Without Insights – Organizations are drowning in QM data but struggle to translate it into actionable coaching insights.
  • Manual Coaching Processes – Supervisors must sift through large data sets to identify true coaching opportunities, making the process inefficient and inconsistent.

Why waste your time with peanut butter and no jelly?

If I tell you there’s a performance problem in your company but can’t tell you what to do to fix it, I haven’t helped you.

Even with all the data from an AQM tool, supervisors may be able to point to poor performance but still lack a strategy—or the tools—to help agents improve. That’s especially challenging when one agent’s poor performance may look just like that of ten or a hundred others. But each agent likely has different specific challenges and will almost certainly respond differently to the same intervention.

Your supervisors would need superhuman abilities to consistently and effectively coach every agent based on their unique needs.

And when those agents fail to improve, you may terminate them—only to restart the costly cycle of churn.

To systematically and consistently improve performance, you need more than data. You need agent-specific insights and recommended best actions—actions you can measure and link to real, successful outcomes.

Bridging the Gap: Unlocking the Full Potential of QM Data

To truly leverage the benefits of AI and your shiny new AQM, organizations must invest in coaching tools that transform raw data into structured, actionable programs.

Key elements include:

  • Automated Coaching Triggers – Systems that automatically recommend coaching sessions based on QM insights
  • Integrated Performance Dashboards – Real-time visibility into QM scores and agent trends (both improvement and decline)
  • AI-Driven Next Best Coaching Actions – AI that goes beyond scoring to offer personalized coaching suggestions based on agent behavior patterns
  • A Continuous Learning Culture – Shifting from periodic evaluations to ongoing, dynamic coaching that evolves with customer expectations

Conclusion

The contact center industry has successfully harnessed AI to produce vast amounts of high-quality data—the peanut butter. But without equivalent advancements in application, measurement, and refinement—the jelly—the true potential of that dry peanut butter sandwich remains as unfulfilled as your performance improvement goals.

Coaching is the bridge that transforms QM insights into real performance improvements—driving better customer experience, operational efficiency, and growth.

To fully realize the potential of AI-powered QM, organizations must prioritize investment in performance management tools that automate, streamline, and scale coaching efforts.

Only then can contact centers turn data into action—and elevate agent performance to new heights.

Now, where did I put that jelly…?

 

The New World of Connectivity: LEO, 5G, and Fiber

The New World of Connectivity: LEO, 5G, and Fiber

By Bob Schweiss, Bluewave Solution Advisor

In today’s fast-paced digital landscape, connectivity is king. With the growing demand for faster, more reliable internet access, the future of connectivity is evolving rapidly, and the demand has never been higher. Enter a new world where three revolutionary technologies—Low Earth Orbit (LEO) satellites, 5G networks, and fiber optic infrastructure—are shaping the way we connect to the internet and to each other.

Let’s dive into how these technologies are transforming the way we live, work, and communicate.

LEO Satellites: Internet from the Sky

Imagine high-speed internet beaming to you from space. That’s the promise of Low Earth Orbit satellites. Unlike traditional geostationary satellites, which sit 22,000 miles above Earth, LEO satellites orbit much closer to the planet, between 100 to 1,250 miles. This closer proximity provides several advantages:

  • Global Coverage: LEO satellites can reach even the most remote and rural areas, where traditional terrestrial internet infrastructure is impractical or impossible.
  • Lower Latency: LEO satellites have much lower latency than their traditional counterparts, providing a smoother internet experience.
  • Cost-effective Deployment: Deploying LEO satellites is more affordable, making high-speed internet more accessible to underserved regions.

Pioneers like SpaceX’s Starlink, OneWeb, and Amazon’s Project Kuiper are racing to build massive constellations of LEO satellites, which will provide global internet coverage, enabling a low cost of deployment and accessibility where there was none or limited options.

5G: The Game-Changer for Mobile Connectivity

5G, or fifth-generation cellular technology, is here, and it’s not just an upgrade; it’s a technological revolution. This next-generation cellular technology promises to deliver ultra-fast speeds and ultra-low latency, transforming everything from mobile phones to the Internet of Things (IoT). It’s a quantum leap over 4G.

Key benefits of 5G include:

  • Blazing Fast Speeds: With speeds of up to 20 Gbps, 5G makes streaming and large file transfers incredibly fast.
  • Ultra-Low Latency: As low as 1 millisecond, 5G will enable real-time applications and the widespread Internet of Things (IoT) to support innovations like remote surgeries and autonomous vehicle communication.
  • Widespread Availability: Major metropolitan areas are already seeing 5G rollouts, with more cities to follow.

However, the 5G rollout is not without challenges. The high-frequency signals it uses have a shorter range, requiring the installation of many more cell towers. This makes widespread coverage, especially in rural areas, a significant challenge. But with its incredible potential, 5G is paving the way for innovations we’ve only dreamed of.

Fiber: The Backbone of High-Speed Internet

While LEO satellites and 5G make headlines, fiber optic technology remains the gold standard for fast, reliable, and high-capacity internet connectivity. Fiber provides:

  • Unmatched Speed and Bandwidth: Fiber offers the fastest internet available, with virtually unlimited bandwidth capacity.
  • Extremely Low Signal Loss: Signals travel long distances without degradation, ensuring consistent performance.
  • Interference Resistance: Fiber is immune to electromagnetic interference, offering reliability in various environments.

Fiber is the backbone of most modern internet infrastructure, connecting data centers, cell towers, businesses, and homes, often providing the last-mile connection. However, the cost and time required to lay fiber optic cables make it a less viable solution for rural or remote areas, in addition to the disruption caused by the general deployment process.

The Integrated Future of Connectivity

What’s truly exciting about the new world of connectivity is how these technologies complement, rather than compete with, one another.

  • Fiber provides the robust high-speed backbone.
  • 5G enables mobility and last-mile connectivity, especially in urban areas.
  • LEO Satellites fill in the gaps, offering internet access to remote regions that fiber and 5G can’t reach.

This synergy ensures that no matter where you are—whether in a bustling city, a suburban home office, or a rural location—you can stay connected with high-speed and reliable internet access.

A Real-World Example: Overcoming Connectivity Challenges

At Bluewave Technology Group, we’ve witnessed firsthand how these emerging technologies can change the game. Recently, we worked with a client in a major metropolitan area who needed to secure redundant and diverse internet connections for a facility. While the location only had fiber service from a single provider, other providers were willing to install fiber—but at a staggering cost of over $100,000.

Instead, Bluewave Technology Group partnered with a provider to secure a redundant LEO satellite solution, costing just $3,500 for deployment. This is a perfect example of how LEO satellites, once seen as a niche solution, are now becoming a viable, cost-effective alternative for both urban and rural connectivity.

Conclusion: The Future of Connectivity Is Here

The future of connectivity is no longer a distant dream—it’s happening right now. LEO satellites are bringing high-speed internet to remote corners of the globe. 5G is unlocking new possibilities in mobile connectivity, from IoT to real-time applications, like autonomous vehicles. And fiber optic technology remains the powerful backbone that holds it all together.

At Bluewave, we’re excited to be part of this connectivity revolution, helping clients navigate the new world of diverse and redundant connectivity options. Whether you’re in a major city or a rural outpost, the possibilities for seamless, high-speed internet are endless.

Welcome to the new world of connectivity. It’s faster, smarter, and more connected than ever before.