CASE STUDIES
Strategic Sourcing
Case Study – Healthcare Receivables
This healthcare receivables client had an outdated premise contact center platform that hampered their ability to adapt to shifting operational needs and led to reliability and downtime issues.
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Case Study – Banking
The bank wanted to choose a contact center solution that optimized their member experience, exceeded compliance requirements, and met their company’s growth objectives.
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Case Study – Healthcare
A prominent regional healthcare network comprising of 11 hospitals, multiple medical centers, and numerous practice locations.
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Case Study – Manufacturing
A global pet food manufacturer with customer support agents in over 30 countries was facing challenges with their existing contact center solutions.
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Case Study – Professional Services
Nationwide BPO in Healthcare migrates to CCaaS for enhanced flexibility and cost savings.
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