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How Contact Center Solutions are Deployed is Changing

How Contact Center Solutions are Deployed is Changing

Contact Center, Strategic IT Sourcing, Unified Communications, Voice

Demand for cloud contact centers is increasing and businesses are demanding more sophisticated solutions. Historically, Contact Center as a Service (CCaaS) solutions were designed to be delivered over the existing PBX. This enabled contact center leadership to embrace...
The Three Technologies Businesses Need for a Smooth Remote Work Transition

The Three Technologies Businesses Need for a Smooth Remote Work Transition

Collaboration, Connectivity, Strategic IT Sourcing, Unified Communications

The COVID 19 pandemic continues to rattle the world as we know it: people’s lives, businesses, the entire world’s economy, and everything in between. Terms that didn’t exist more than ten years ago like social distancing and working remote are household terms these...
How to Leverage Microsoft Teams as a UCaaS Platform

How to Leverage Microsoft Teams as a UCaaS Platform

Collaboration, Technology Assessment, Unified Communications, Voice

It’s no secret that the current state of Unified Communication as a Service (UCaaS) is about as unified as the European Union, but that doesn’t mean a UC platform isn’t worth working toward. For many organizations, Microsoft Teams Voice integration offers one of the...
5 Reasons to Leverage the Cloud for your Contact Center

5 Reasons to Leverage the Cloud for your Contact Center

Contact Center, Strategic IT Sourcing, Unified Communications

49% growth in one year. Contact centers are moving to the cloud.The number of cloud-based contact center infrastructure seats rose 49.9% within one year, from 1,302,788 to 1,953,249. This increase shows a pattern of steady and strong growth that is expected to...
5 High-Value Features of Hosted PBX

5 High-Value Features of Hosted PBX

Cloud, Mobility, Strategic IT Sourcing, Unified Communications, Voice

Whether you run a multinational corporation or a startup, communication is key to survival and success. Many organizations, regardless of size or industry, still rely on legacy PBX phone systems as the backbone for their corporate communications. However, these...
Transitioning from TDM Voice to SIP

Transitioning from TDM Voice to SIP

Strategic IT Sourcing, Unified Communications, Voice

If you’ve heard a lot about SIP trunking or Session Internet Protocol services lately, it’s because more businesses are moving away from traditional communication networks and adopting Unified Communication or UC systems. They’re making a move to IP-based voice...
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©2023 Bluewave, LLC. All Rights Reserved