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Large Pennsylvania County government with a high monthly telecom expense.
Five years of miscommunication and overspending by hundreds of thousands of dollars with their primary carrier, double charges, and outrageous long-distance costs were part of a long-term issue.
Bluewave was able to get a team from Verizon to recalculate and adjust current contracts and regulations.
Bluewave was able to work out a one–time credit reimbursement of $230,000, followed up by renegotiating contracts to save another $14,597 monthly. Bluewave showed the client an easier way to manage their monthly spending and helped them better understand their contracts and terms.
This healthcare receivables client had an outdated premise contact center platform that hampered their ability...
The bank wanted to choose a contact center solution that optimized their member experience, exceeded...
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