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Transitioning from TDM Voice to SIP

Posted on by Bluewave

If you’ve heard a lot about SIP trunking or Session Internet Protocol services lately, it’s because more businesses are moving away from traditional communication networks and adopting Unified Communication or UC systems. They’re making a move to IP-based voice services for cost savings, access to advanced features, and streamlined management capabilities.

Businesses are also transitioning to UC or VoIP systems because the FCC and major telephone providers like AT&T have already started phasing out their support of legacy dial-tone services, also called time-division multiplexing or TDM-based voice services.

In 2018, Verizon discontinued its ISDN services, a platform used for data exchange, voice, and video. These moves are signaling the transition toward wireless and fiber-based network services. That means traditional TDM services will only get more expensive and offer fewer options. (Source: ComputerWeekly).

Resisting Change

Like most changes in life, however, adopting UC services doesn’t happen overnight. It is an evolutionary and multi-step process. Besides our inherent desire to dig in and ‘resist change”, part of the reason for a sticky transition is that organizations want to maximize the investments they’ve already made in their telephony equipment. That’s where SIP trunking services come into play.

SIP trunking services use the protocol to provide voice over IP connectivity between an on-premises phone system, and the public switched telephone network (PSTN). A SIP trunk essentially provides a virtual connection between an organization and an Internet Telephone Service Provider or ITSP, either through lines that link the trunk to other IP traffic or through a virtual private network.

Services that deliver SIP trunking over Ethernet or Multiprotocol Label Switching (MPLS) network infrastructures reduce the cost of managing these systems, plus users can take advantage of additional calling features available.

SIP trunks also don’t require a dedicated circuit so customers have the flexibility to utilize SIP trunks over MPLS, internet or private line services which can also transport other types of data.

Making a Case for SIP Trunking

SIP trunking offers more flexibility than TDM services which is a benefit to many customers. The most common TDM trunk type, the T1-PRI, supports a minimum of 23 voice channels, meaning most businesses wind up paying for many more lines than they need over the years.

In contrast, SIP trunks can be purchased in any increment and, again, don’t require a dedicated circuit. Call costs are also much lower with SIP and services carry the benefit of simpler billing, often with a predictable monthly service fee for a “bucket” of included minutes from a single vendor.

And, instead of operating and maintaining both data and telephone voice networks, one IP-based network meets both needs, so costs are cut again.

In addition, SIP offers much greater scalability because users can be added easily without the additional physical infrastructure or local IP-PSTN gateways, eliminating other hardware purchases, installation, and maintenance costs.

Building a Seamless Transition Plan

For many organizations, SIP trunking services are a great way to begin the migration from old TDM-based services to IP-based services. Cloud-based SIP services don’t require a significant investment making them more attractive and a ‘stair-step’ to moving to a full-scale unified communication platform.

By starting with SIP technology, organizations can begin a migration path to eventually moving towards full UC at a pace that makes sense for them. Here are key considerations for transitioning to SIP trunking services.

  • Evaluate Which Services are Most Critical

    SIP trunking is the new standard or underlying “transport” technology that enables collaboration and productivity applications. Organizations should evaluate which new services will be most beneficial to the business. For example, collaboration tools like Webex Teams, Slack, all use SIP for the transport technology.

  • Look at How to Route Traffic From Traditional TDM Applications

    Determining how traffic from traditional TDM applications, including fax lines, point-of-sale credit card authorization, alarms, and gates, etc., will be routed over SIP is an important consideration. For example, if you remove your PRI or analog lines to SIP, there are dependencies that may impact your POS systems or credit card processing. It may make sense to carry some of these applications on existing PSTN gateways as technology continues to mature.

  • Consider Support Options

    Look for a service provider that offers multiple support methods. While proactive monitoring and remote management capabilities are critical, sometimes in-person support is needed too. Truck rolling means service providers will dispatch a technician in a truck to install, move, reconfigure or respond to a service call if needed.

  • Don’t Underestimate a Proof of Concept

    SIP interacts with multiple systems across your organization, making it crucial to have an integration plan ready. Going beyond a standard demo, ask your provider to walk you through how the system will interact with your business productivity applications.

Organizations evaluating SIP trunking services are finding access to new features and collaboration and productivity applications. By combining voice and data traffic and running it over the same transport, businesses are also benefiting from greater bandwidth utilization and cost savings.

At Bluewave, we’ve built TDM Voice to SIP roadmaps for hundreds of customers and helped them find other ways to optimize network capacity and control costs with cloud technology. If you’d like help moving beyond traditional TDM Voice, get in touch today!

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So, Who is Your Security Adversary?

Posted on by Bluewave

To provide security as a service, you are tirelessly used to the idea that the technology landscape and its adversaries are constantly changing. To stand out, a provider needs to find the right balance of not only addressing technology and security concerns, but also simultaneously sharing a human level of service to its customers. If someone is coming after you, you need to know that someone is also there for you, with the same level of intensity and intelligence.

Security Professionals

Professionals who have worked in this space are seeing more than ever the intricate ways that security and technology are becoming a part of people’s personal and business lives. Just a short time ago the security team for an enterprise used to be small and tucked away, only to be called upon when the company was in defense mode. We are now seeing security as a proactive measure, woven into every aspect of day-to-day business functions and decisions. Here is the bottom line – without a trustworthy security team, you have your business on one side and limitless adversaries on the other.

Cybersecurity Day to Day

Today, business leaders are much more engaged in cyber security and realize they have a responsibility to make their company and employees safer. They know that the adversary is there, evolving with new technologies and tactics and targeting everyone, not just big banks. When hacking first started, its purpose was more thrill seeking than anything else. But today hacking is a money-making industry among other things. There is an entire supply chain from those who create exploits, to those who sell and use them, and ultimately those who launder the information and proceeds from it.

As the likelihood for real monetary returns occur the sophistication and depth of the supply chain increases. For example, if you look on the Dark Web, there are huge amounts of organized crime groups working together, typically for some sort of profit or political gain. Groups are providing both confidential data such as intellectual property and medical records but also “hacking as a service” with customer support for using exploit tool kits. Enterprises are now needing to maintain levels of defense against this kind of systematic and organized criminal activity.

Crippling for Businesses

For example, through the monitoring of threat intelligence, data dumps, and the Dark Web, we now see that one of the biggest industries falling victim to cyber-attacks is the healthcare industry. A medical record on the Dark Web now costs more money than someone’s social security number or any other personally identifiable information. The remediation time involved, potential loss of intellectual property, and other secure data can be absolutely crippling for a business, which is frustrating when there are simple steps to take to remedy these issues.

This is the unique thing about cyber security – there is a faceless adversary who is intending to cause specific harm. At Bluewave, we help our customers determine the best solution to protect them from their adversaries. Many people think that security is only a technology issue, but we know threats can’t be stopped with technology alone. You need skilled people and processes in place to stay secure, with a trained security team focused on delivering high levels of service with a human touch.

Next Steps

Adversaries are constantly adapting their methods of attack, and companies will require the same levels of consistency and review of their ongoing security posture to stay ahead of them. Please reach out to us so we can help match you with one of our leading cyber security partners that provide the people and technology necessary to protect your company’s valuable resources.

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Connectivity Matters: It is key for cloud-driven digital transformation

Posted on by Bluewave

The age of digital transformation has truly enveloped enterprises. The concept has shifted from a buzzword phrase to an actual strategy, that is informing how businesses are operating and looking to establish processes and systems moving forward. It is for this reason that cloud migration is now top of everyone’s agenda, with enterprises looking to harness the flexibility and agility of the new way of doing business.

According to the Cisco Global Cloud Index, by 2021 94% of workloads and compute instances will be processed by cloud data centers. ERP applications are said to drive a vast majority of this cloud adoption – as companies look to move away from on premise data centers into a hybrid cloud environment to become future ready and monetize the digital opportunity.

So, for enterprises, it’s long past the question of if they’ll move to the cloud, but to what extent and when.

For the network, this changes the dynamic from it being simply a connection to the outside world to the life-blood of the business and a link that everyone depends on. This can create another set of challenges however, where if connectivity to the cloud is not considered in the migration process, it could put whole transformation projects at risk or cause significant disruption to the entire organization.

Speed to market is key, and the ability to move to the cloud, using both secure state of the art IT in the cloud as well as state of the art, on-demand networks will be the game changer. Many of our key technology partners have responded to this new era with on-demand software defined networks available globally with the best, most secure and resilient data centers connected. They offer a smart, intelligent network.

However, we’re still seeing organizations using this same outdated model to plan for their future cloud strategies as if the capacity demands of moving applications to, and running them in the cloud will be an increasing but predictable, and static requirement. This model is no longer working for transitioning to the cloud.

Bluewave: Your Partner in Connectivity

This is why organizations need a trusted connectivity partner that provides an agile, flexible network, because to succeed on digital transformation journeys, enterprises need access to the entire technological ecosystem.

The new way of doing business has the power to eliminate geographic boundaries and bring down boardroom walls. However, without thinking of the whole picture, transformations may be stalled before they even fully begin.

Our team at Bluewave works with leading connectivity partners around the world so reach out to us to determine what is best for your company’s specific needs.

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What is the Intelligent Edge and How Does it Relate to SD-WAN?

Posted on by Bluewave

It’s enough to push you over the edge!

Edge computing is the dominant term associated with enterprise computing in 2019. But why?

In a nutshell, edge computing includes a set of connected systems and devices that can gather and analyze data – close to users and close to the data, instead of at a data center.

Why does it matter? Edge computing is making continuous innovation possible in areas such as Artificial intelligence (AI), machine learning, advanced analytics, and IoT. Think about it: smart street lights, autonomous vehicles, automated industrial machines, or even smart devices using Natural Language Processing (NLP) – these technologies all require massive amounts of near-real-time computation to work. Edge computing or the intelligent edge makes these processes possible because there’s no delay in transferring information.

Infrastructure functions are processed on the actual device at the edge of the network, instead of at the corporate network or in cloud data centers. Pairing edge computing with 5G networks will bring even more significant transformation with faster speeds and lower latency – delivering on the promise of near real-time computations and connections.

Let’s dive deeper into the characteristics and capabilities of an intelligent edge.

The foundation of edge-to-edge intelligence

So, how do IT teams lay the groundwork for edge computing? It starts with virtualizing the network infrastructure and functions. For these reasons, Software-defined wide-area networking (SD-WAN) is a great place to start. SD-WAN is an intelligent, cloud-first way to build and operate a WAN because it centralizes control to securely and intelligently direct traffic. It also supports connectivity flexibility, allowing enterprises to leverage a diverse and cost-effective combination of transport services – MPLS links, 4G LTE, and broadband internet. SD-WAN also supports application-specific routing so solutions can automatically detect and support various types of applications and traffic.

Self-learning and automated responses

SD-WANs are programmable, so they continuously monitor applications and available WAN transport resources. These capabilities are critical because SD-WAN can then quickly adapt to ever-changing network conditions – all to maintain the highest levels of application performance and availability. To support an intelligent edge, including AI capabilities or IoT, companies require network virtualization and self-learning, application-aware networks.

Branch offices are now a bigger priority

Today’s modern enterprises don’t just have one, two, or even 10 branch offices and networks to manage. Most have a complex combination of branch offices and networks to support, from permanent structures to temporary offices like construction trailers. Or, they may have roaming offices, retail kiosks, digital signs, booths, or pop‐up stores. Each ‘branch office’ requires plenty of bandwidth, fast speeds, and reliable network access to connect users to bandwidth-hungry business applications. Instead of traditional WAN technologies that require costly links, multiple boxes, and equipment at each site, SD-WAN virtualizes and centralizes control. SD-WAN supports an intelligent edge because it eliminates the hub-and-spoke WAN architecture, which brings data back to the corporate office and causes delays in processing data. Instead, SD-WAN as a foundation delivers seamless branch connectivity to any number of network edges – all interconnected by a virtual, agile and software-defined network.

Next Steps

Even if your company isn’t ready to fully adopt and integrate AI or IoT, you need to start thinking about how edge technologies will change the game. Contact Bluewave to get started with an assessment.

Whether you’re a retailer looking to deliver innovative digital experiences, or you’re a healthcare provider that wants to improve communication to speed and personalize treatment plans, the intelligent edge is critical.

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Defining 4G/LTE

Posted on by Bluewave

We see the number/letter combination in the corner of our smartphones so often, it has almost become invisible: 4G/LTE. Not only that, but ‘4G’ is also touted so repeatedly (and loudly) in Verizon, Sprint, and AT&T commercials, most of us hit the mute button without even realizing it anymore. We know 4G/LTE has something to do with cellular networks and speeds, but what is 4G/LTE really? And, what does it mean for our daily lives in which smartphones and connectivity have become such a necessity for work, life, and play? Let’s start by defining 4G/LTE:

4G/L·T·E DEFINED:

  1. 4G/LTE is really two terms in one. 4G is a collection of fourth-generation mobile data technology. Not surprisingly, it succeeds 3G and is also called IMT-Advanced (International Mobile Telecommunications Advanced). All 4G standards must conform to a set of specifications created by the International Telecommunications Union. LTE stands for Long Term Evolution, which is not really a technology, but a standard for wireless communication. (Source: TechTerms).

How fast is 4G?

4G technologies are required to provide peak data transfer rates of at least 100 Mbps (megabytes per/second). This includes the connection rate for mobile phones, smartphone tablets, etc. However, keep in mind that actual download speeds vary based on location, signal strength, and interference. As an example, just because a device has the capacity to reach 4G, it doesn’t mean you’ll automatically hit those connection speeds (for instance, you’ll have the best chance if you’re in a city, as opposed to a remote location, assuming wireless interference isn’t too severe).

Are you really getting 4G speeds?

The short answer is: no, not really. When the governing body set the minimum speeds for 4G mobile devices, they decided that because 4G was not actually attainable in the practical sense for network providers, they would introduce the term LTE. LTE basically means the authentic pursuit of the 4G standard, and it offers a considerable improvement over 3G technology.

As a result, most network providers today offer 4G LTE network speeds which they brand as next-generation connectivity performance, even though they are actually hitting pure 4G speeds.

Does 4G matter anyway?

The answer to this really lies in how these connection speeds impact the user experience. How fast can your devices load pages, download music or video conference in real life situations? As a rule, while 4G/LTE seems to be a considerable improvement over 3G speeds when comparing 4G/LTE and “true 4G” networks of today, most upload and download speeds are almost identical.

4G and the enterprise

If your company is considering 4G/LTE wireless internet to provide remote access to enterprise applications like CRM and collaboration tools, consider how connection speeds impact performance. For instance, simplified and fast access to applications like Salesforce.com, Cisco WebEx Social and other business apps, will ensure the applications are used. Many believe an improved speed of access to applications, and the ability to work from anywhere and at any time, are real business benefits. When comparing 4G/LTE mobile data plans for the business, also consider factors like bandwidth requirements and data overage charges.

What’s next?

You won’t be surprised to hear that several carriers are already looking ahead to 5G mobile broadband. Experts predict that we will see more trials of 5G technology as the wireless industry continues to define what the 5G technology looks like. AT&T has already announced they are conducting 5G trials with Intel this year. The new 5G wireless modem will work at both super-high radio frequencies and lower-band airwaves. Many believe that early 5G network adoption will come from the enterprise side, in the form of drones, self-driving cars, industrial applications, and some broadband service to homes and businesses. (Source: Investor’s Business Daily).

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How The Cloud Can Improve Business Communications

Posted on by Bluewave

Communication is a critical aspect of business operations, whether your customers are collaborating with fellow employees or seeking new clients. The cloud has changed the way businesses communicate, as an innovative solution which is transcending communications. Flexible cloud-based solutions enable employees to communicate regardless of their geographic location.

Technological advancements have improved productivity and lowered operational costs, allowing greater productivity in the workplace. The ability to access communication tools from anywhere in the world can be leveraged to great advantage, especially in a constantly evolving business landscape. By failing to capitalize on the proficiency of cloud technologies, customers run the risk of getting left behind. This underlines the importance of cloud-based solutions.

But how exactly can the cloud improve business communications? If you’re curious about the specifics, fortunately you’re in the right place. Here are some of the top ways the cloud can improve business communications:

Master Remote Working

Work environments once relied on everyone being in the same location, which was restrictive in relation to expansive goals. In today’s business culture, it’s impossible to grow in this environment, especially when working across different time zones. With cloud computing, efficiency is enhanced because employees can work from anywhere in the world. This creates a level of convenience which makes for a happier, more productive staff. The ability to work remotely creates freedom and flexibility, while reducing the costs associated with buying fixed assets. Companies can also hire from a much larger talent pool. Cloud communication services also facilitate audio and video conferencing, essential for the growth of modern businesses.

It Costs Less Than Premise-Based Solutions

The cloud will change your customers approach to expense management, which will ultimately improve their bottom line. Companies conventionally needed to acquire phone systems upfront, but cloud systems are paid for on a month-to-month basis. What’s useful is they only pay for the services they need, meaning they won’t accrue costs on communication channels which are not used. By not needing to purchase hardware and other devices, they’ll reduce replacement costs significantly. Instead, they can focus on upgrading features which benefit their organization the most, with access to the latest and greatest software.

Employees Can Work on Multiple Devices

Information stored on the cloud can be accessed from any device that can connect to the internet. Organizations can consequently capitalize on the benefits of working from mobile devices, which include greater mobility, flexibility, and convenience. With mobile providers offering faster internet connections, employees are afforded the luxury of communicating on the go, enhancing access and efficiency tenfold. Key business processes can be executed with ease, with real-time communication that’s important in today’s fast-moving society. Employees are not required to use specific devices, allowing collaboration within a business network from tablets, smartphones, or desktops.

Gain a Competitive Edge

Small organizations can compete with bigger companies if they leverage cloud communication methods. They can scale up operations quicker than ever before, without being held back by costs. Small businesses can gradually increase their cloud usage over time, depending on budget and scale of growth. With a self-sufficient communication service like the cloud, small businesses don’t need to worry about the expenses associated with hiring IT staff, often a restrictive factor. In business climates which are dominated by the big dogs, the ability to engage cheaply and quickly, with quality in mind, offers small companies a competitive edge vital for success.

Less Outsourcing & More Decentralization

Though outsourcing has its advantages, businesses can suffer from less quality control, a lack of customer focus, and hidden costs. Fortunately, the cloud’s rise to prominence has eliminated reliance on outsourcing, where employers can hire full-time employees who are not in the same location as company headquarters. With business communications conducted globally, between diverse employees, companies can benefit from decentralization. More job opportunities have been generated, allowing people to apply their skillsets accordingly. This is facilitated by video conferencing, which has become an integral component of business communications.

Go Global

Organizations were once restricted by geographic location, where technological limitations made it difficult to extend beyond local communities. This impacted small companies the most, who didn’t have access to the cloud features which allow organizations to expand. Because smaller companies can now utilize cloud-based solutions, at reduced costs, everyone has the capacity to collaborate with global partners. This means you can go global if you are a small business, facilitated by the enhancement of business communications.

Business communication tools are rapidly changing as the cloud’s capabilities enhance. Small businesses have the opportunity to reach goals which would’ve seemed unlikely in years past, providing they’re willing to adapt. Enjoy the improved quality of business communications with cloud technologies, and remember, evolve or risk becoming extinct.

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